Build strong partnerships. Drive growth. Make an impact.

Frostbland is a growing Australian distributor of leading local and international brands across the pharmacy and grocery channels. We pride ourselves on building long-term partnerships with our retail customers by delivering innovative products, commercial solutions and exceptional service.

We are looking for an experienced and commercially minded Key Account Manager to join our sales team.

Reporting to the Head of Sales, you will manage a portfolio of key retail accounts, developing customer relationships, executing growth strategies and delivering mutually profitable outcomes. This is a hands-on role that requires strong commercial acumen, analytical thinking and excellent relationship management skills.

About the Role

As a Key Account Manager, you will be responsible for managing the day-to-day performance of your customer portfolio while identifying opportunities to grow sales, improve profitability and strengthen retailer partnerships.

Working collaboratively with internal teams, you’ll ensure promotional activity, forecasting and customer initiatives are executed to a high standard.

Key Responsibilities

- Build and maintain strong relationships with category managers, buyers and replenishment teams.
- Develop customer growth plans aligned with both retailer and Frostbland objectives.
- Prepare and deliver compelling range review presentations and business reviews.
- Negotiate pricing, promotional programs and trading terms that deliver sustainable growth.
- Analyse sales performance, promotional results and market trends to identify opportunities.
- Develop accurate sales forecasts in collaboration with Demand Planning and Supply Chain.
- Monitor promotional return on investment and recommend improvements for future activity.
- Identify distribution opportunities, new product ranging opportunities and category growth initiatives.
- Work closely with Marketing, Supply Chain and Customer Service to ensure successful execution of customer plans.
- Ensure all retailer submissions,



promotional documentation and current line forms are completed accurately and on time.
- Manage customer expectations while maintaining strong internal communication and accountability.

About You

You enjoy building trusted relationships and are naturally curious about how businesses grow. You’re confident working with data, preparing presentations and discussing commercial opportunities with customers.

You take ownership of your accounts, are highly organised and understand that successful account management is built on preparation, execution and follow-through.

Skills & Experience

- Previous experience in a Key Account Manager or Account Executive role.
- Experience working with pharmacy retailers and/or grocery channels.
- Strong commercial and analytical skills.
- Advanced Microsoft Excel skills.
- Confident preparing professional PowerPoint presentations.
- Strong negotiation and communication skills.
- Ability to analyse sales data and promotional performance.
- Excellent organisational skills with the ability to manage multiple priorities.
- High attention to detail and a commitment to accuracy.
- A collaborative approach with a positive, solutions-focused attitude.

The Three Qualities That Matter Most

- Commercial Thinking
- Accountability
- Relationship Building

What We Offer

- $90,000 - $100,000 salary (Based on experience) + Super + Performance Bonus
- Opportunity to work with an exciting portfolio of Australian and international brands.
- Career development and mentoring.
- Exposure to some of Australia’s largest pharmacy and grocery retailers.
- Genuine opportunities to grow your career as our business continues to expand.

Recruitment Process

Shortlisted candidates will be invited to complete a practical business case study and present their recommendations during the interview process.

The assessment is designed to showcase your commercial thinking, presentation skills and approach to managing retailer relationships, giving you the opportunity to demonstrate how you would contribute to Frostbland’s continued growth.

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📌 Key Account Manager - Health & Beauty (City of Sydney)
🏢 Frostbland
📍 City of Sydney