•6-month daily rate contract, Sydney CBD, 5 days on-site

•Not-for-profit organisation, Must have Driver Licence

•Maximum a week notice, access to car required

This is a great opportunity for an End User Support Analyst to join a busy, collaborative team supporting a multi-site environment, delivering high-quality support both remotely and on-site.

About you

- Strong communication skills, with the ability to provide excellent customer service across all levels of the business.
- Experience in desktop support, field support or end user support roles (3+ years preferred).
- Hands-on experience supporting PC hardware, end user devices and associated peripherals.
- Valuable understanding of networking fundamentals and troubleshooting connectivity issues.
- Experience supporting technologies such as AV systems, telephony or communications infrastructure.
- Relevant IT qualifications (Cert IV or equivalent experience).
- Full driver's licence and access to a vehicle required.





About the role

- Provide Level 1/2 end user support across desktops, laptops and mobile devices.
- Deliver both remote and face-to-face support across multiple sites.
- Troubleshoot hardware, software and network-related issues to restore services quickly.
- Support a range of technologies including end user devices, communications systems and site-based infrastructure.
- Manage and track incidents through to resolution, ensuring strong user communication throughout.
- Participate in an after-hours on-call roster as part of the support team.

What's in it for you?

- Opportunity to work across a diverse, multi-site environment.
- Join a collaborative team delivering critical support services.
- Work within an organisation focused on making a meaningful impact.

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📌 IT Support Analyst Level 2 (City of Sydney)
🏢 Emmbr
📍 City of Sydney