THE ROLE

The Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and play a vital role in supporting client-centered services to individuals and families who seek housing assistance or reside in public housing. Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance. Housing Services Officers at Classification 2 are fully competent across the assigned housing functions and apply well-developed skills in all areas.



They may be required to be a local reference point in processes and procedures for less experienced staff and to will work in an workplace under general supervision.

ACCOUNTABILITIES INCLUDE

- Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
- Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
- Apply early intervention strategies to sustain tenancies.

Please open the position description to read more.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

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📌 Tenancy And Property Officer (Melbourne)
🏢 Department Of Families, Fairness And Housing
📍 Melbourne