- Pay Rate: $51.12 per hour + superannuation
- Initial contract to 30th of October 2026, with highly likely ongoing contract
- Full-time, temporary contract (Monday - Friday)

- AO3 Business Support Officer
- QLD Government
- Pay Rate: $51.12 per hour + superannuation
- Initial contract to 30th of October 2026, with highly likely ongoing contract
- Full time, temporary contract (Monday - Friday)

About the Role

We are seeking an experienced and customer-focused Business Support Officer to join a busy team, within a large Queensland Government Department. This role is ideal for an administration professional who thrives in a fast-paced environment and enjoys delivering high-quality support services to both internal and external stakeholders.

You will play a key role in ensuring the smooth delivery of business support functions, coordinating travel arrangements, managing correspondence, maintaining records and providing exceptional customer service.

Key Responsibilities:

- Deliver efficient and high-quality customer service to internal and external customers.
- Coordinate travel bookings including flights, accommodation, charters, ferries, and vehicle hire within required timeframes.
- Monitor and manage incoming and outgoing correspondence and telephone enquiries.
- Maintain accurate records and update information systems,



including Ellipse and Microsoft Office applications.
- Prepare and compile documents, reports, registers, and administrative records with a high level of accuracy.
- Develop and maintain procedures, manuals, and registers while contributing to continuous improvement initiatives.
- Liaise effectively with industry representatives, suppliers, and stakeholders to support service delivery outcomes.
- Respond to enquiries and provide administrative support to senior staff as required.
- Undertake general administrative and business support duties to assist the team.

About You

To be successful in this role, you will demonstrate:

- Previous experience in administration, business support, or customer service environments.
- Experience within government, construction, maintenance, insurance repairs or similar environments is highly regarded.
- Strong proficiency across the Microsoft Office Suite, including Outlook, Word, and Excel.
- Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
- Strong communication skills with the ability to build effective stakeholder relationships.
- High attention to detail.
- A proactive approach, solid initiative, and willingness to support team objectives.

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📌 Business Support Officer (Rockhampton Regional)
🏢 empire group
📍 Rockhampton Regional