We are a dynamic and person-focused Not-for-Profit Disability & Mental Health Service Provider in the East Gippsland, Latrobe Valley and NSW regions. We offer individualised Support Coordination and Direct Services to help clients activate their TAC funding, NDIS funding/plan, and engage in appropriate support for positive outcomes.

At Your Own Way, we value staff retention and recognition and support our employees to achieve their desired work-life balance.

For more information:

About Your Own Way Australia Ltd

We are a dynamic and person-focused Not-for-Profit Disability & Mental Health Service Provider in the East Gippsland, Latrobe Valley and NSW regions. We offer individualised Support Coordination and Direct Services to help clients activate their TAC funding, NDIS funding/plan, and engage in appropriate support for positive outcomes.

At Your Own Way, we value staff retention and recognition and support our employees to achieve their desired work-life balance.

For more information:

About the role

Your Own Way Australia Ltd. compassionate, reliable, and trauma-informed experienced Support Coordinator / Recovery Coach to join our team across NSW.

Key Responsibilities

- Manage a caseload of NDIS participants, delivering high-quality Support Coordination and/or Psychosocial Recovery Coaching.
- Monitor participant budgets to ensure funding is used effectively and within plan limits.
- Coordinate, review and oversee service delivery to ensure supports meet participant goals and quality expectations.
- Advocate for participants and support them to exercise choice, control and access to appropriate services.
- Build strong relationships with participants, families, providers and key stakeholders.
- Assist participants to navigate the NDIS, prepare for plan reviews and maximise plan outcomes.
- Identify and respond to risks, safeguarding concerns and changing participant needs.
- Maintain accurate documentation, case notes and reports in line with NDIS Practice Standards and organisational requirements.




- Contribute to a collaborative team culture focused on quality outcomes and continuous improvement.
- Identify, manage and elevate participant risks or concerns to senior management as required.
- Attend and actively participate in team meetings, supervision and professional development.

About You

You are a compassionate, organised and proactive professional who is passionate about empowering people to achieve their goals and live meaningful lives. You thrive in a fast-paced environment, can manage competing priorities and are committed to delivering high-quality, person-centred services.

To be successful in this role, you will have:

- Experience as an NDIS Support Coordinator, Recovery Coach or in a similar community services role.
- Sound knowledge of the NDIS, Psychosocial Recovery Coaching and person-centred practice.
- Excellent communication, relationship-building and advocacy skills.
- Strong organisational and time management skills, with the ability to manage participant budgets and competing priorities.
- Confidence working independently while contributing positively to a collaborative team.
- High attention to detail and the ability to maintain accurate, compliant documentation.

To be successful in this role, you will have

- Demonstrated experience in mental health, disability, Support Coordination and/or Psychosocial Recovery Coaching.
- Experience managing NDIS participant plans, budgets, goal setting and recovery-focused supports.
- Solid understanding of the NDIS, trauma-informed practice and recovery-oriented approaches.
- Excellent communication, advocacy,



conflict resolution and problem-solving skills.
- Strong organisational skills with the ability to manage competing priorities and a diverse caseload.
- Leadership, mentoring or team coordination experience.
- Current Victorian Driver's Licence and access to a reliable, insured vehicle.
- Current NDIS Worker Screening Check (or willingness to obtain).
- Current Working with Children Check (or willingness to obtain).
- National Police Check (or willingness to obtain).
- Current First Aid and CPR certification (or willingness to obtain).

Essential

- Demonstrated experience in mental health, disability, Support Coordination and/or Psychosocial Recovery Coaching.
- Experience managing NDIS participant plans, budgets, goal setting and recovery-focused supports.
- Strong understanding of the NDIS, trauma-informed practice and recovery-oriented approaches.
- Excellent communication, advocacy, conflict resolution and problem-solving skills.
- Strong organisational skills with the ability to manage competing priorities and a diverse caseload.
- Leadership, mentoring or team coordination experience.
- Current Victorian Driver's Licence and access to a reliable, insured vehicle.
- Current NDIS Worker Screening Check (or willingness to obtain).
- Current Working with Children Check (or willingness to obtain).
- National Police Check (or willingness to obtain).
- Current First Aid and CPR certification (or willingness to obtain).

Desirable

- Qualification in Mental Health, Community Services, Social Work, Psychology or a related discipline.
- Experience supporting participants with complex psychosocial, behavioural or disability support needs.

What We Offer

- Permanent employment
- Supportive and values-driven organisational culture

- Flexible work arrangements to support work-life balance
- A meaningful career making a positive difference in people’s lives
- Employee recognition and retention focus
- Salary packaging

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📌 Support Coordinator / Recovery Coach (Lake Illawarra)
🏢 Your Own Way Australia
📍 Lake Illawarra