- Be part of a collaborative & high performing relationship-driven culture
- Grow alongside your customers
- Location: Rockhampton

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Join us on this exciting growth journey! This role sits in our Business Direct Small Business team that’s doubling down on customer obsession and supporting our colleagues.

Each day, you’ll go above and beyond to:

- Keep things simple whilst managing Small Business customers business and home lending requests
- Move with speed in this role to grow revenue and drive customer advocacy
- Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice.
- Own it by understanding our customers’ needs to provide tailored holistic banking solutions.
- Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

- Motivation to build genuine personal connections with our customers, empowering them to feel confident and bring their business dreams to life.




- Lending experience in business banking or retail banking
- Excellent understanding of the SME Market
- Solid customer and relationship management
- Problem solving, critical thinking and negotiation skills

A diverse and inclusive workplace works better for everyone

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

Build your career with NAB

Note: all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role.

Looking for career advice?

We’re excited about your interest in this opportunity! For personalised career advice and to discuss your growth within NAB, please speak with your People Leader. They know your journey best and can offer the most relevant support and guidance. Additionally, please visit CareerU or Careers at NAB for useful tips and tools. Our Talent Acquisition Consultants are dedicated to the hiring process and will not have the full picture of your career path.

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📌 Small Business Banker (Rockhampton Regional)
🏢 NAB
📍 Rockhampton Regional