We are seeking a dedicated and organised Medical Administration professional to join the Dr Mark Magnusson & Allure Clinic team in Toowoomba, Queensland. This is a full-time position that plays a vital role in ensuring our clinic operates smoothly and delivers exceptional service to our patients. You will be the first point of contact for our clients, managing reception and administrative functions that are essential to the day-to-day operations of our practice. This role combines front-of-house reception duties with back-office administrative responsibilities, making it integral to maintaining our clinic's efficiency and professional image.
Key responsibilities
Greeting and welcoming patients and visitors in a professional and courteous manner
Managing patient check-in and check-out procedures, including verifying personal details and insurance information
Scheduling and confirming patient appointments using our practice management system
Handling incoming calls and directing enquiries
Maintaining accurate and confidential patient records in compliance with health privacy regulations
Processing patient payments and managing financial transactions
Performing general administrative tasks including filing, data entry, and correspondence management
Supporting clinical staff with appointment preparations and patient flow management
Responding to patient enquiries regarding services, pricing, and clinic policies
Maintaining a clean, welcoming and professional reception area
What we're looking for
Proven experience working in a medical administration or healthcare reception environment
Proficiency with practice management software (Genie an advantage) and general computer applications
Strong organisational and time management skills with the ability to manage multiple priorities
Excellent communication skills, both verbal and written, with a professional demeanour
Demonstrated customer service excellence and a patient-focused approach
Attention to detail and accuracy in record-keeping and data entry
Understanding of medical terminology and healthcare practices
Knowledge of privacy and confidentiality requirements in healthcare settings
Ability to work effectively within a team environment and support clinical and administrative staff
Professional telephone manner
Flexibility and adaptability in a busy healthcare workplace
Current knowledge of health insurance procedures (Australian private health insurance preferred)
What we offer
Market-competitive salary package
A collaborative and supportive team environment
Exposure to modern healthcare practices and clinic operations
Staff discounts on clinic treatments and services
Flexible working arrangements where possible
A welcoming workplace culture that values respect and professionalism
About us
Dr Mark Magnusson is a Specialist Plastic Surgeon with a non-surgical aesthetic practice, Allure Clinic in Toowoomba, Queensland, committed to providing high-quality surgical and non-surgical services and exceptional patient care. We pride ourselves on maintaining a professional, welcoming environment where patients feel valued and supported throughout their healthcare journey. Our team is passionate about delivering excellent service and outcomes, and we believe our staff are instrumental to achieving this mission. We are looking for individuals who share our commitment to patient-centred care and professional excellence.