IT Service Desk Lead - Hybrid, SLA-Driven Support (Brisbane City)

06 Aug

Queensland Rural and Industry Development Authority

Brisbane City

06 Aug

Queensland Rural and Industry Development Authority

Brisbane City

Queensland Rural and Industry Development Authority (QRIDA) invites applications for a Service Desk Lead to oversee the day-to-day operations of the service desk and ensure high-quality IT support for internal and external stakeholders. The role focuses on mentoring the team, aligning with ITIL practices and organisational policies, and driving continuous improvement.

The position offers a hybrid work arrangement with exposure to performance metrics, SLAs, and KPIs, plus staff advantages including

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📌 IT Service Desk Lead - Hybrid, SLA-Driven Support (Brisbane City)
🏢 Queensland Rural and Industry Development Authority
📍 Brisbane City

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