Creating memorable moments, experiences and destinations guests will want to visit again and again is our way of life. We are a rapid-developing and innovative Lifestyle Destination Group that inspires lifestyle experiences.

About the Role

We are seeking a strong, motivated leader and team player to join our management team as a Full-Time Gaming Supervisor.

Reporting to the Group Gaming Manager, you will be responsible for supporting the day-to-day operation of our gaming department and leading our gaming service delivery team of around 20 employees.

You will play a key role in delivering exceptional customer experiences, maintaining high standards of service and compliance, and supporting the continued development of our gaming operations.

This is a cracking opportunity to join a dynamic, progressive organisation at a crucial time in our growth.

What You Will Do

- Lead, train and develop a passionate gaming and service team
- Support the day-to-day operation of the gaming department
- Monitor gaming products, services, promotions and loyalty offerings and provide feedback and recommendations
- Effectively allocate work and supervise frontline gaming employees
- Maintain high standards of presentation and service across the gaming floor
- Handle patron enquiries and complaints professionally




- Oversee the implementation of RSA, RCG and TAB practices
- Ensure relevant policies, procedures and compliance requirements are maintained
- Deliver memorable guest experiences through exceptional customer service
- Contribute positively to team culture and lead by example

About You

- A keen hospitality professional with a genuine passion for gaming and customer service
- At least 3 years' experience in a gaming or hospitality supervisory role
- Demonstrated ability to supervise, roster, delegate and train employees in a hands-on capacity
- Strong problem-solving, communication and leadership skills
- Current RSA, Advanced RCG and TAB qualifications (essential)
- Sound knowledge of the registered clubs industry and broader hospitality trends
- Positive, proactive and motivated, with the ability to multitask and remain calm under pressure
- A genuine team player who can lead, motivate and develop others

What You Can Look Forward To

- A full-time position with a rotating roster including 2 weekends off per month
- Career progression across multiple venues and business units
- Being part of a supportive, culture-driven team
- Opportunities for vocational and personal development
- Free gym membership

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📌 Gaming Supervisor (Central Coast Council)
🏢 The Doylo
📍 Central Coast Council