Division/Section:Planning, Environment & Lifestyle / Community &Lifestyle;

PositionType: 24 Months Maximum Term Full Time (9 day fortnight,38 hours/week)

SalaryRange: $38,559 – $52,581 per annum + super, based onschooling level completion, years out of school and age uponcommencement.

ApplicationClose: 11:45pm, Sunday 30th August

TraineeLibrary & Information Services - Certificate IIIin Library and Information Services

Are youlooking to kick start your career? Obtain a Nationally RecognisedQualification that will give you the skills to take you anywhere!Townsville City Council is currently seeking applications for the2027 Trainee intake!

Under closesupervision, this role offers an exciting competency‑basedtraineeship that builds practical, in‑demand skills in libraryservices through a combination of formal study and hands‑onlearning. You will be at the heart of our library branches,supporting the day‑to‑day delivery of exceptional customer servicewhile gaining real‑world experience.

Inthis role, you will interact with a diverse range of customers,helping resolve enquiries - including digital and technology‑basedissues - while actively promoting the full range of libraryservices. This role will assist customers to confidentlyself‑serve, contribute to the welcoming presentation of libraryspaces, and support the delivery of engaging library andinformation programs. You will also help prepare resources thatbring our services and programs to life.

Thisis a dynamic, customer‑focused role that requires flexibility andresponsiveness as customer needs evolve. Throughout thetraineeship, you will grow your customer service expertise, developstrong personal accountability, and contribute to a culture ofcustomer centricity—playing a part in reshaping how we deliverservices to maximise value for our community. You will rotateacross Townsville three library branches to gain a wide range ofexposure from all sites.





Thisposition will complete a two‑year Certificate III in Library andInformation Services through TAFE Queensland. For more informationon the qualification through TAFE, please follow the linkbelow:

Thisposition will commence in February 2027.

Qualificationsand Experience

Inan ideal applicant, we are looking for:

- Willingness tobe part of, and promote, a positive safety culture whilstadhering to all Health and Safety policies andprocedures.
- Minimumcompleted of Year 10 with passes in English andMathematics.
- Minimum ofQueensland C class provisional drivers’ licence (or ability toobtain).
- Sound writtenand verbal communication skills.
- Sound computerskills.
- Ability to workeffectively and be positively involved within a teamenvironment.
- Complete alltraining and assessment requirements of a Certificate III inLibrary and Information Services as per the provided trainingplan. This includes attending and participating in structuredformal learning at the nominated Registered TrainingOrganisation (RTO) as well as keeping an accurate and up todate training record book.

For furtherinformation review the PositionDescription.

Townsville CityCouncil is the largest local government authority in NorthernAustralia. We’re committed to supporting our people through astrong focus on work–life balance, a positive and inclusiveculture, and a shared passion for making a meaningful impact in ourcommunity.

We have a range of perks that confirm this commitment:

- 5 weeks annualleave + 17.5% leave loading
- 14 weeks paidParental Leave
- Domestic andFamily Violence Leave
- Uniforms, toolsand PPE provided (if applicable to your role)




- Annual wageprogression
- Up to *13.5%Superannuation employer contribution for contributingmembers
- SalarySacrifice opportunities
- Access to arange of learning and development opportunities, includingon-the-job learning and formal training programs
- FitnessPassport program offering discounted membership to selectedhealth and wellbeing facilities
- EmployeeLoyalty Program offering discounts at selected localbusinesses
- EmployeeAssistance Program

* The Councilcontribution to employees' superannuation for contributingemployees shall be 13.5% of the employees' ordinary time earningssubject to the employee contributing a minimum of 6% of theirordinary time earnings.

ContactPerson: Shan

We are committedto creating a safe and inclusive workplace where diverse styles,backgrounds, experiences, and perspectives are valued, encouraged,and respected. People from diverse backgrounds (including but notlimited to, Aboriginal and Torres Strait Islander, people withdiverse gender identities and sexualities, people from differentcultural and linguistic backgrounds, people with disability, andveterans) are encouraged to apply!

All successfulcandidates are required to undergo drug and alcohol testing as partof the recruitment process. Please be aware Townsville City Councilhas a ‘zero tolerance’ policy to drugs and alcohol in theworkplace.

If you need anyadjustments to be made to the recruitment process or if you wouldlike to discuss any accessibility requirements, pleasecontact**************@townsville.qld.gov.auor phone 9*** for a confidentialdiscussion.

Townsville CityCouncil sincerely appreciates the funding received through theQueensland Government’s First Start Program initiative, whichsupports the Council in offering this apprenticeshipopportunity.

Attachments:
- Various_Trainee Library & Information Services Position Description.pdf

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📌 Trainee Library & Information Services (Townsville)
🏢 Townsville City Council
📍 Townsville