Be the vital link that connects people to the right mental health, drug and alcohol, psychosocial, homelessness or family violence support - matched to their needs, right when they need it most. If you're a mental health qualified professional who thrives in a dynamic work setting and genuinely wants to help people navigate a complex service system, this role was built for you.

Be yourself, because together we make a difference. At Hunter Primary Care we recognise you - we respect who you are and what your individuality, skills, experience and talents bring to the team. It's your journey. Grow with us.

About the role
As Service Mapping & Intake Officer, you'll sit at the heart of HPC's Spoke service, working alongside our centralised Telephony Intake and Assessment Hub to triage referrals and connect clients across the Hunter, New England and Central Coast region with the most appropriate care - quickly, safely and seamlessly.

- Build and maintain a comprehensive, up-to-date directory of services across the region
- Triage referrals from the Hub, GPs and other referrers, matching each client to the right service for their level of care and needs
- Conduct phone-based risk assessments, including suicide risk and AOD assessments, and elevate complex or high-risk referrals without delay
- Build strong, lasting relationships with service providers to keep referral pathways effective and client-focused
- Champion the Spoke service across the region through proactive engagement with GPs and Local Health Districts

Skills & experience





- Tertiary qualification in Social Work, Psychology, Occupational Therapy or Mental Health Nursing, and/or significant equivalent experience in mental health intake, triage and referral coordination
- Solid understanding of the mental health, AOD, psychosocial, homelessness and family/domestic violence service systems
- Confidence conducting risk assessments, including suicide risk assessment, within required timeframes
- Excellent communication and negotiation skills, including experience liaising with GPs and Allied Health providers
- Sound judgement and the ability to make timely, effective decisions in a fast-paced setting

What's in it for you
c$38-$43 per hour depending on quals and experience, plus:

- Generous salary packaging up to $15,899 per annum
- Paid parental leave
- Paid mental health leave
- Professional development leave, study leave and clinical supervision
- Employee Assistance Program

What you'll need

- Current National Police Check
- Current Working with Children Check (WWCC)
- Vaccinations as required in line with Hunter Primary Care policy

HPC is committed to an inclusive workplace. If you require assistance to submit your application, please contact our People & Culture team on 2***.

For further information about this position, please contact Clare Quilty or visit our website.

We encourage people with lived experience of diversity to apply, including Aboriginal and/or Torres Strait Islander People.

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📌 Mental Health Referral & Intake Officer (Newcastle City Council)
🏢 Hunter Primary Care
📍 Newcastle City Council