Tender Loving Care Aged Care – Bankstown NSW

We are seeking a People & Culture Coordinator to support the day-to-day delivery of our workforce operations across aged care and disability.

This role is critical in ensuring our people systems, workforce planning, compliance requirements, and employee lifecycle processes are consistently implemented as we continue to strengthen governance, embed new systems, and support organisational growth.

Working closely with operational leaders, you will help ensure our workforce is planned, supported, compliant, and aligned to the changing needs of our clients and services. You will play an important role in attracting, retaining, and developing our people while contributing to a positive and high-performing workplace culture.

Key Responsibilities

- Coordinate recruitment, selection, onboarding and offboarding across aged care and disability services

- Support workforce planning by monitoring vacancies, workforce capacity, recruitment pipelines and staffing trends

- Assist leaders with workforce forecasting to ensure appropriate staffing levels across services

- Maintain accurate employee records, employment contracts, position descriptions and compliance documentation

- Coordinate employee lifecycle activities including contract variations, probation reviews, confirmations of employment and personnel changes

- Support workforce compliance, including:

- NDIS Worker Screening Checks

- Working with Children Checks

- Police Checks

- Right to Work verification

- Mandatory training and credential tracking

- Employment and Award compliance

- Assist with rostering and workforce coordination in collaboration with operational teams to support service delivery requirements

- Support performance and people management processes, including probation,



performance improvement documentation and employee correspondence

- Act as the first point of contact for employee and manager enquiries relating to People & Culture matters

- Assist in implementing People & Culture initiatives that strengthen employee engagement, wellbeing, recognition, retention and workplace culture

- Coordinate learning and development activities, induction programs and mandatory training compliance

- Prepare workforce reports and dashboards including:

- Turnover

- Vacancies

- Recruitment metrics

- Compliance status

- Workforce demographics

- Training completion

- Support internal audits, accreditation activities and continuous improvement initiatives

- Contribute to workforce projects, policy development and implementation of new People & Culture systems and processes

- Ensure workforce practices remain aligned with:

- Aged Care Act 2024

- Strengthened Aged Care Quality Standards

- NDIS Practice Standards

- Fair Work legislation and relevant Modern Awards

What We're Looking For

- Experience in a Human Resources, People & Culture or Workforce Coordinator role

- Experience within aged care, disability, healthcare or community services is highly regarded

- Demonstrated understanding of workforce planning, recruitment and employee lifecycle processes

- Knowledge of employment legislation, Modern Awards and workforce compliance requirements

- Strong organisational and administrative skills with exceptional attention to detail

- Ability to analyse workforce data and prepare meaningful reports

- Excellent communication and stakeholder engagement skills

- Ability to manage multiple priorities in a rapid-paced environment

- A collaborative, solutions-focused approach with a commitment to continuous improvement and building a positive workplace culture

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📌 People & Culture Officer (Bankstown)
🏢 Tender Loving Care Aged Care
📍 Bankstown