Business Improvement & Compliance Manager

SSI is a leading national not-for-profit organisation working with refugees and migrants, people with disability, and diverse communities to create opportunity, inclusion and belonging.

Based in Sydney or South West Sydney. Other locations may be considered for the right candidate.

We are seeking an experienced and strategic leader to join our Local Area Coordination (LAC) Program as Manager Business Improvement and Compliance . This is an exciting opportunity to drive innovation, quality, compliance and continuous improvement initiatives that enhance outcomes for people with disability, strengthen organisational performance and support service excellence across one of Australia's largest disability programmes.

About the Role

Reporting to the Head of Disability Services, the Manager Business Improvement and Compliance is a key leadership role responsible for leading strategic projects, quality and compliance initiatives, organisational change and continuous improvement across SSI's Local Area Coordination Program. You will lead a team of Project Officers and Quality & Training Officers, oversee program-wide compliance and governance frameworks, drive innovation and workforce capability initiatives, and ensure the program continues to meet contractual obligations and quality standards. Working closely with internal and external stakeholders, you will identify opportunities to improve service delivery, strengthen operational performance, manage risk and contribute to SSI's reputation as a leader in the disability and community services sector.

Key Responsibilities

In this role, you will:

- Lead innovative projects and business improvement initiatives that strengthen participant outcomes, workforce capability and social impact.
- Drive organisational change, program transformation and continuous improvement initiatives across the LAC Programme.
- Monitor quality performance and audit outcomes, ensuring alignment with NDIA and programme requirements.
- Prepare and contribute to strategic reports, business cases, funding submissions and organisational planning activities.




- Build and maintain productive partnerships with the NDIA, community organisations and key stakeholders.
- Lead, coach and develop a high‑performing team that promotes a culture of quality, accountability, learning and continuous improvement.

About You

You are a strategic and values‑driven leader with a passion for improving systems, driving innovation and delivering meaningful community outcomes. You thrive in complex environments, lead successfully through change and have a track record of strengthening organisational performance through quality improvement, business transformation and stakeholder engagement. You combine strategic thinking with operational excellence and are confident influencing decisions, leading teams and delivering outcomes in a dynamic service environment.

Essential Experience and Skills

To be successful in this role, you will bring:

- Relevant tertiary qualifications in Human Services, Disability, Allied Health, Social Work, Community Services or a related discipline.
- Minimum five years' leadership experience within community services, disability services, human services or the not‑for‑profit sector.
- Demonstrated experience leading large-scale business improvement, organisational change, service development or transformation projects.
- Strong understanding of compliance, governance, quality assurance, risk management and policy frameworks.
- Experience developing, reviewing and implementing policies, procedures and organisational frameworks.
- Exceptional leadership skills with proven success developing high‑performing teams and positive workplace culture.
- Excellent analytical, problem‑solving and report‑writing skills, with the ability to communicate complex information clearly and effectively.




- Strong stakeholder engagement skills, including experience working collaboratively with government agencies, community organisations and cross‑functional teams.

Why Join SSI?

At SSI, you'll do meaningful work in a diverse, inclusive and values‑driven organisation committed to creating positive social impact.

We offer:

- Meaningful work that makes a real difference in the lives of people and communities.
- The opportunity to lead cutting-edge projects that influence service design and organisational outcomes.
- Professional development and career growth opportunities.
- Flexible work arrangements and a supportive leadership culture.
- A diverse, inclusive and values‑driven workplace where everyone belongs.
- Salary packaging of up to $15,900 per year for increased take‑home pay.

About Our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. All employees will undergo a National Police Check, Working with Children Check and NDIS Worker Screening Check as a condition of employment. All staff who work on, support or manage Queensland child‑related work must hold a Blue Card, even if they are not based in Queensland.

Our Commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in diverse communities and welcome applications from people of all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTQIA+ people, veterans, refugees and people with disability.

Applications close: Friday, 17 July 2026

A recruitment pool may be established for future permanent or temporary opportunities of a similar nature. SSI is a Disability Confident Recruiter. Our Talent Acquisition team can support applicants requiring adjustments throughout the recruitment process, including alternative formats and workplace adjustment information. Please contact ******@ssi.org.au if you require assistance.

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📌 Business Improvement & Compliance Manager (Inner West Council)
🏢 Ssi
📍 Inner West Council