Why join us? DWF Claims Management Australia is looking for a dedicated Claims Account Manager in our Insurance Liability team. This role will be based in Melbourne or Sydney CBD on a full-time basis. Please note, you must be legally qualified to apply i.e hold a Bachelor of Law degree As a dedicated Account Manager, you will look after our Insurer clients which includes: ownership and management of a portfolio of public liability incidents and claims liaising with relevant stakeholders (Insurer Clients, underwriting agents, brokers, insureds, etc)

assessing liability and financial exposure and making recommendations for the future strategy of each claim, whilst achieving a superior result for our customers.

Responsibilities Responsibilities Ownership and maintenance of a portfolio of files

Early and effective liability assessment

Assessment and justification of reserves in line with authority levels

Employ proactive early intervention strategies to reduce claims cost

Develop a strategy for claim resolution

Prioritise tasks to oversee up to 170 claim files

Assessment of recovery prospects

Maintain the client relationship to achieve superior results

Communicate effectively with claimants, clients, brokers, investigators, lawyers, and insurers via written and verbal means

Demonstrate effective negotiation and liaison techniques with clients, claimants, lawyers, brokers, insurers and service providers

Report to and update relevant stakeholders regarding claims as required

Facilitate regular and structured contact with clients

Competent use of systems and processes in claim management

Effective use of systems

Understand and adhere to DWF Claims processes and procedures

Understand insurance policy coverage and application.

Support the achievement of company goals and vision

Effective file and claim management to support DWF in meeting objectives and targets (budget, new business and existing business)

Account retention and development of new business

Utilise marketing and networking opportunities





Support other team members as required What will help you succeed in this role?

Skills And Experience Bachelors Degree in Law

Accuracy, attention to detail and quality

Time management and demonstrated ability to prioritise and multi- task

Effective Negotiation and advocacy ability

Solid verbal and written communication including sound telephone manner

Computer skills - Usage of internal systems

Drafting documents, letter writing and typing ability

Solid analytical and dispute resolution ability

Relationship building

Presentation skills Technical Skills Broad understanding of the Insurance industry

Understanding of the Insurance Contracts Act

Understanding of the Insurance Code of Practice and Privacy Code

Understanding the role of brokers and industry stakeholders

Interpretation of policy/clauses/exclusions

Ability to assess quantum and reserve effectively

Ability to identify conflicts of interest

Understanding of Lloyd’s of London key processes What we offer At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family.

In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs. Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation.

We aim to create a positive experience for all candidates and offer any adjustments or additional support.

About Us DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

📌 Account Manager - Insurance Liability (Melbourne)
🏢 Dwf
📍 Melbourne