We're looking for a Client Success Manager to grow and retain relationships across an existing portfolio of accounts. Reporting to the General Manager, you'll be the trusted point of contact for our customers, providing advice and recommendations that drive long-term profit and activity while keeping them engaged through consistent, meaningful touchpoints.

About

Us

Rodin Business Solutions has supported SMBs since 1993, delivering Managed IT, Cyber Security, IP Voice, and Managed Print across Wollongong and Sydney. We're privately owned, growing, and focused on customer outcomes, team culture, and doing things properly. What You'll Be Doing

Up-selling IT, communications, and related products and services into an existing portfolio of accounts

Building solid, ongoing relationships through consistent, proactive contact

Working within the sales team to achieve set targets

Developing relationships with management and business owners at all levels

Partnering with management and marketing to uncover new business within the existing customer base

Attending company, customer, and networking events

Running regular strategic business reviews with clients What We're Looking For

Experience managing and growing an existing client portfolio, ideally within IT, telecommunications, or a related services environment

Strong interpersonal skills across both technical and non-technical conversations





Confidence engaging and building trust with senior stakeholders and business owners A proactive, relationship-first approach to account management

Comfortable working to sales targets as part of a team What's on Offer

Competitive salary, super, car allowance, and quarterly bonus

Hybrid working across office, home, and client sites

Company phone and laptop

Professional development, certification support, and mentoring

Exposure to a broad range of technologies, clients, and project types Ready to build lasting client relationships at a growing MSP? Apply now. Why join us?

You might already be a Customer Success Manager looking for a role where you can focus on what you do best; partnering with customers to ensure the right solution is backed by the right support and helping our customers make confident technology decisions. At Rodin, you’ll be joining a growing MSP with a clear focus on expanding our advisory and solution design capability. You’ll be supported by a strong delivery function that values accurate, well-scoped solutions, a sales team that actively involves technical input early, and a leadership team committed to doing things properly, not cutting corners.

This is an opportunity to play a meaningful role in how solutions are shaped, positioned, and delivered, not just supporting sales, but influencing outcomes. You’ll also have the opportunity to contribute to how pre-sales and solution design evolves within the business as we grow.

📌 Account Manager (Sydney)
🏢 RODIN Business Solutions
📍 Sydney