About us

Established in 1840, we are Australia's first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we're motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It's about feeling supported in your health, connected with your community and empowered to live life on your terms.

About the Opportunity

We have an exciting opportunity for an Accounts Receivable Specialist to join our Home Health Finance Operations team. Reporting to the Head of AR & Billing, this role plays a critical part in supporting our Home Health business by ensuring accurate billing, timely reconciliations and effective government subsidy claiming.

You will be the key point of contact for customers and internal stakeholders on accounts matters, combining strong reconciliation skills with empathy, patience and a genuine customer‑first mindset. This is a hands‑on role covering end‑to‑end accounts receivable activities, with a strong focus on unspent management and SAH claiming.

Key responsibilities include

- Managing customer billing and invoicing, performing reconciliations and payment allocations,
- Maintaining accurate customer records, resolving funding and payment exceptions
- Working closely with branches and stakeholders to support smooth billing and claiming cycles.
- Contributing to continuous improvement by identifying gaps and improving processes across AR
- Process accurate Support at Home claims and exceptions as per the Support at Home Guidelines from Services Australia.

About You

You're a detail-oriented and customer-focused AR professional who enjoys solving problems and supporting customers through complex billing and funding processes. Ideally,



you will bring experience from healthcare, aged care, home care, patient accounts or a similar finance environment. You have strong Excel and reconciliation skills, communicate clearly and patiently, and take pride in delivering accurate, timely outcomes.

You will bring

- At least 2 years' experience in Accounts Receivable or a similar finance role
- Proven experience in Aged Care, home health, healthcare, or Support at Home claiming.
- Strong Excel capability (including reconciliation, pivot tables and lookups)
- Excellent attention to detail and reconciliation skills
- A customer‑centric approach with empathy, patience and professionalism
- Exposure to billing and receivables systems (e.g. Procura, Salesforce Health Cloud, Dynamics 365 or similar).
- Sound understanding of GL and bank reconciliation principles
- Tertiary qualifications in Accounting or Commerce are desirable

Why Join Us?

You will enjoy a range of great employee benefits and rewards including:

- Competitive salary bonus program
- Enjoy additional yearly Well-Being and Community leave days
- 14-week paid parental leave, with equal benefit for both parents
- Employee Referral Program
- Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most
- Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
- Discounts across the Australian Unity business including Private Health Insurance, General Insurance more!
- Available access to LinkedIn Learning courses through our great Learning platform

For further advantages visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.

📌 Accounts Receivable Specialist (Melbourne)
🏢 Australian Unity
📍 Melbourne