About the business
We are a leading cleaning company currently serving over 5,000 clients. We achieved remarkable growth of 30% per annum over the past 5 years, and our projections indicate continued growth of over 300% for the next 10 years.
About the Role
Best Possible Customer Service Role
MUST BE BILINGUAL in KOREAN & ENGLISH
Responsibilities:
- Bilingual Communication: Respond to emails and calls, ensuring effective communication between clients and the appropriate teams in both Korean and English.
- General Customer Service: Provide excellent customer service by addressing inquiries, resolving issues, and maintaining a positive client experience.
- Scheduling and Work Allocation: Manage and update work schedules, ensuring tasks are allocated to the appropriate teams efficiently.
- Record Keeping and Data Entry: Maintain accurate records and perform data entry tasks, ensuring information is organized and accessible. - EXCEL, WORD
- General Filing: Organize and manage physical and digital files for efficient record-keeping.
- Basic Bookkeeping and Invoicing (XERO): Assist with basic bookkeeping tasks, including generating invoices using XERO accounting software.
- Ad-hoc Duties: Be flexible to take on additional tasks and responsibilities as requested.
- After-Hours Availability: Be prepared to respond to messages and emails during after-hours and weekends to stay connected with our clients when needed.
Work from home Policy: (after reviewing the performance)
- After probation period, 1-2 days per week working from home
If you are interested in applying for the above position, please click 'apply' or send your application directly to
[email protected]
📌 Admin & Customer Service (Sydney)
🏢 Timeless
📍 Sydney