Pasticceria Papa is a beloved Italian pasticceria dedicated to delivering authentic Italian pastries, gelato, and beverages to the Five Dock community. We pride ourselves on our commitment to quality, tradition, and creating a welcoming atmosphere where customers can experience genuine Italian hospitality. Our team is passionate about food, service excellence, and building lasting relationships with our patrons.

About the role

We are seeking a FOH All Rounder - Italian Pasticceria (3 positions available) to join our dynamic team at Pasticceria Papa in Five Dock NSW 2046. This is a casual position offering flexibility and variety in a vibrant hospitality workplace. As an All Rounder, you will be the backbone of our front-of-house operations, delivering exceptional customer service whilst supporting our team across multiple service areas. This role is essential to maintaining the high standards of hospitality and food service that define our pasticceria.

Key responsibilities

Providing warm, attentive customer service and taking food and beverage orders accurately

Operating the point-of-sale system efficiently and processing payments securely

Preparing and serving coffee, espresso-based drinks, gelato, and other beverages to consistent quality standards

Assisting with food preparation and plating of pastries and Italian specialities

Maintaining cleanliness and hygiene standards throughout the front-of-house and service areas in compliance with food safety regulations

Restocking supplies, glassware, crockery, and cutlery as needed

Supporting table service and managing the dining area efficiently

Responding to customer inquiries and resolving any service issues with professionalism and courtesy





Working collaboratively with team members to ensure smooth service during peak periods

Assisting with general café duties including setup, breakdown, and stock management

What we're looking for

Previous experience in hospitality, food and beverage service, or a similar customer-facing role

Strong communication and interpersonal skills with the ability to build rapport with customers

Proficiency in operating point-of-sale (POS) systems and handling cash transactions

Knowledge of coffee preparation and espresso-based beverages, or willingness to train

Ability to work efficiently in a fast-paced environment and multitask effectively

Attention to detail and commitment to maintaining high standards of cleanliness and presentation

Flexible availability to work casual shifts across Monday to Saturday from 7:30am to 5:00pm

A friendly, professional demeanour and genuine passion for customer service

Basic understanding of food safety and hygiene practices

Knowledge of Italian food and culture would be advantageous

What we offer

Working at Pasticceria Papa means joining a close-knit team that values passion, quality, and authentic hospitality. We offer casual employment with flexible scheduling to suit your lifestyle. Casual ongoing shifts with potential opportunity to become full time for the right candidate. You will have the opportunity to develop your skills in a specialty food environment, gain experience across multiple aspects of hospitality operations, and work in a supportive team culture. We provide training on our systems and products, creating an environment where you can grow your expertise in Italian food and beverage service. Additionally, you will enjoy employee discounts on our premium pastries, gelato, and beverages.

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📌 FOH All Rounder - Italian Pasticceria (City of Canada Bay Council)
🏢 Pasticceria Papa
📍 City of Canada Bay Council