- AO5 Learning & Development Officer
- Location: Brisbane CBD
- QLD Government
- Contract: Initial contract to 31/12/2026 + possible extension
- Hourly Rate: $69.21 per hour + superannuation

About the Role We are seeking an experienced Learning & Development Officer to join a high-performing team delivering engaging training programs and capability-building initiatives. This role is ideal for a skilled trainer who enjoys designing and facilitating learning solutions that support staff performance, improve customer service outcomes, and contribute to organisational success.

Working closely with stakeholders across the business, you will identify learning needs, develop training resources, coordinate learning activities, and evaluate training effectiveness to ensure continuous improvement.

Key Responsibilities:

- Deliver learning and development activities including information sessions, workshops and training to facilitate effective, consistent and informative customer service delivery.
- Design, develop and review appropriate training and training materials on business systems, policies and procedures that assist staff to understand and apply their knowledge and training to practical workplace situations.
- Coordinate the planning, administration, and resources necessary to prepare and deliver learning and development activities.
- Evaluate and recommend suitable external training providers and facilitators to deliver training with an emphasis on providing value for money and quality outcomes.




- Provide advice on contemporary training practices and methodologies to senior management and if appropriate adapting or modifying to suit individual office locations and learning needs.
- Evaluate internal and external learning and development activities and regularly monitor feedback to assist improved training methods and outcomes.
- Conduct training needs analyses and develop relevant training plans.

About You To be successful in this role, you will demonstrate:

- Experience in learning and development, training coordination, instructional design, or a similar role.
- Strong capability in designing, delivering, and evaluating training programs.
- Excellent written and verbal communication skills, with the ability to engage diverse audiences.
- Strong stakeholder engagement and relationship management skills.
- A skilled, ethical, and culturally sensitive approach to working with others.
- Experience developing training materials for systems, processes, policies, or operational environments.
- Understanding of housing, real estate, property management, asset management, or related sectors (highly desirable)
- Experience working within a government or large organisational environment (highly desirable)

Apply To be considered for this position, please apply directly below with an up-to-date CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly at [email protected] | Please reference JOBID: 1662690

📌 Learning & Development Officer (Brisbane)
🏢 empire group
📍 Brisbane