Swim Manager (Full-time, fixed term role)

In a nutshell

This gig is all aboutthe overall success ofswimstersand the delivery of exceptional swim classes to children and adults. With end-to-endresponsibilities,you’llprovide asafe environment, maximise revenue opportunities, keep an eye on the costs and guarantee afun andeasy wayto learn how to swim.

Aday in the life

Provide heartfelt service and exceptionalswimstersmanagement in line with our customer experience strategy and brand standards (all running like clockwork).

Manage the delivery of the swimexperience creating an environment whereswimstersare soengaged and entertained, theydon’teven realisethey’re learning to swim.

Oversee the wide range of swimming age and skill levels to ensure all suitably assessed.

Ensure all interactions are warm, queries are answered and feedback handled effectively.

Maximise timetabling efficiencies, maintainratios and overseeday-to-day bookings.

Ensure all areas ofswimsters are protected and clean and reflects the highest standard.

Always advocatewatersafety,swim survivalskillsandmaintain awareness of child protection law.

Ensure an overall safe environment forstudents,carersandall oftheteam.

Recruit, coach, develop and motivate theswimstersteam to achieve agreed targets.

Work to achieve membership and revenue and to operatewithin agreed expense budgets, with accountability for the overall financial performance ofswimsters.

Liaise with the HOD (‘Head of Dept’) team to assess, monitorand improveswimstersstrategies and support the team where possible.

To land this gig…and your ongoing mindset

You have yourAUSTSWIMcertificate, 2+ years leadership experience in aswim school, your first aid,flexibility to work a non-traditional scheduleandyourWorking with Children Check. You may also haveyour Infant and Preschool Aquaticsqual,



Access and Inclusion qual or Teacher of Adults qual. A+ for you.

You have aligned experience. You love to create educational (yet entertaining)swim lessons, building trust andsafety.You’re well versed across various ages and skill levels.

You are people-focused. Youenjoyteaching children to swim.You’rewarm,honestand genuine. Delivering and teaching othershow to deliversupreme swim experiencesmakes you feel warm and fuzzy inside.

You are self-assured. You listen intently. You speak eloquently. You can connect withanyone andyou’recomfortable communicating at all levels.You’re authentic when you express yourself. People trust you.

You are driven. You’reperceptive, you ask questions and you strive to understand. You enjoy solving problems. Youdon’tget flustered easily.You’re comfortable managing your time and can be counted on to skilfully handle feedback and complaints.

You have a can-do approach. You think on your feet. You’recool with ambiguity and you roll with the punches when things change.You’remotivated to continually improve.Whatever a member needs, whatever a member is looking for, you help them find it.

What we offer you

One of the world’s most recognised and exciting brands

A culture that’sallabout inspiring people to live an active life

Performance incentive and a place on the management team

A free membership for you (and your buddy) to workout at our clubs

Discounted personal training

Special deals with our retail and service partners

Paid parental leave to spend time with your new little human

Regular personal and professionaldevelopment

Confidential 24-hour support via our employee assistance program

Uniforms designed in partnership with lululemon athletica

Fun. It’spart of our success. We prefer smiles to graphs. We like to be human rather than corporate.

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📌 Swim Manager (The Hills Shire)
🏢 Virgin Active
📍 The Hills Shire