Customer Service Coordinator - Trade coordinator / administration

$60,000 – $75,000 + 12% Super (depending on experience & days worked)
Pymble | Permanent Role | Immediate Start

Customer Service Coordinator / Trades Administrator

Family owned since 1939 , Nobby Kitchens is one of Australia’s most respected kitchen manufacturers. Known for exceptional quality, integrity, and customer service, we continue to grow — and we’re now looking for a motivated Customer Service Coordinator / Trades Administrator to join our busy Operations team.

You’ll be working from Sydney’s largest kitchen showroom / office in a supportive, energetic environment alongside people who genuinely care about delivering an outstanding customer experience. Our customers regularly sing our praises on Product Review — and you’ll be part of the reason why.

The Opportunity

This is a hands-on, people-focused role ideal for someone who enjoys variety, organisation, and being at the centre of a fast-moving team. You’ll play a key role in supporting our installation team and ensuring our customers feel informed, supported, and confident throughout their kitchen installation journey.

If you enjoy setting priorities, ticking off daily wins, and communicating with a wide range of people — this role will suit you perfectly.

Hours & Flexibility

We offer flexibility to suit the right person:

- Full-time (5 days):
8:30am–4:30pm or 9:00am–5:00pm

- 4 days per week:
Mon–Thurs or Tues–Fri





This is an on‑site role based in Pymble and cannot be performed from home.

What You’ll Be Doing

- Answering and managing incoming phone calls

- Liaising daily with customers, project managers, installers, and trades

- Issuing schedules and documentation to trades, suppliers, and customers

- CRM data entry and maintaining accurate job records

- Managing follow-ups and ensuring customers are contacted on time

- Supporting the installation and operations teams with administration

- General office and coordination duties

About You

You’ll thrive in this role if you are:

- Organised, proactive, and able to prioritise your workload

- A transparent, confident communicator (phone & email)

- Resilient and calm in a busy environment

- Process‑driven with great attention to detail

- Customer-focused and genuinely enjoy helping people

- Keen to learn and be part of a close, supportive team

Experience in customer service, administration, trades, or construction is highly regarded — but attitude and willingness to learn are just as important.

What We Offer

- Competitive salary + 12% super

- Extensive product and process training

- Supportive, family‑owned business with long‑term stability

- A positive, team-oriented workplace

- Real opportunities for career progression within the company

If you’re looking to build a long‑term career, this is an excellent place to start.

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📌 Customer Service Coordinator - Trade coordinator / administration (Ku-ring-gai Council)
🏢 Nobby Kitchens
📍 Ku-ring-gai Council