Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

PassengerService Agents play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft. OurPassengerService team is renowned for their helpfulness, extensive knowledge, and courteous demeanor, always treating each passenger with kindness, respect, and a warm smile.

Working as a cohesive unit, we emphasise collaboration while maintaining an unwavering commitment to safety and punctuality. In the agile, safety‑oriented environment of the airport, our team consistently delivers reliable and efficient services on behalf of the many airlines that depend on Swissport for ground handling services.





Work hours are flexible to align with airline schedules, which include early mornings, late‑night shifts, and weekends, ensuring we meet the needs of our passengers at all times. You must be comfortable working across a 7 day roster.

Your activities

- Assist passengers during check‑in, boarding and disembarkation
- Handle the check‑in process, including verifying tickets, issuing boarding passes and checking luggage
- Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes
- Resolve passenger complaints and issues efficiently and professionally
- Offer support and answer questions regarding flight schedules, fares, routes and policies
- Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance
- Assist with luggage drop offs through the check‑in process
- Ensure compliance with security procedures and protocols, including screening passengers and luggage
- Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction
- Provide assistance and support during emergencies, including medical incidents and flight diversions

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📌 Airline Passenger Service Agent (Cairns Regional)
🏢 Swissport
📍 Cairns Regional