About The Role We are seeking a highly motivated and process-driven Business Analyst with a sharp eye for detail and a passion for process excellence. This role is ideal for someone who thrives on analyzing, documenting, and improving business processes—especially those related to communication templates, marketing workflows, and stakeholder engagement. As a Business Analyst, you will be instrumental in mapping and refining cross-functional processes that support marketing initiatives, campaign management, and customer communications.

This is not a technical role—a strong functional understanding and process orientation is key.

Key Responsibilities Collaborate with Marketing, Communications, and Product teams to map end-to-end business processes related to campaigns, templates, and content workflows

Lead process mapping of templates, identifying interdependencies, gaps, and process inefficiencies

Conduct Business Verification Testing (BVT) to ensure processes and changes are aligned with business expectations before rollout

Document and analyze current-state vs future-state processes, identifying bottlenecks, risks, and improvement opportunities

Translate functional requirements into clear and structured process documentation using tools like Visio, Lucidchart, or equivalent

Facilitate workshops and process walkthroughs with stakeholders to validate business needs and drive alignment





Support governance of communication templates—tracking changes, approvals, and ownership across teams

Maintain a strong understanding of business objectives to ensure process improvements align with strategic goals What We’re Looking For 7+ years of experience as a Business Analyst, preferably in a process-heavy or operations-focused environment

Solid experience in working with XMLs

Proven experience in process mapping, process documentation, and functional analysis

Hands-on experience with Business Verification Testing and process validation techniques

Strong functional understanding of marketing or communication workflows, including template governance and campaign execution

Prior exposure to Airdocs and Salesforce Marketing Cloud (or similar marketing automation/communication platforms)

High proficiency in Excel, Jira, and Confluence for documentation, tracking, and collaboration

Familiarity with BPMN, Visio, Lucidchart, or similar process modeling platforms

Ability to work cross-functionally and communicate effectively with both technical and non-technical stakeholders

Strong analytical thinking, attention to detail, and a passion for continuous improvement Please note: This role requires you to work from the office 3 days a week. (Location: Sydney CBD)

📌 Business Analyst – Communications Engine & Process Mapping (Sydney)
🏢 Advance Delivery Consulting
📍 Sydney