Job Type: Contract position | Casual position

Job Description

MedicalJobsAustralia.com Transform lives, every single day Do you want a career that means more? At Anglicare Sydney, we bring the strength, thesupportand the strategy to make it happen.

Weare a well-respected not-for-profitthat’sbeen servingsociety'smost vulnerable for more than 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support. And now,we'reextending our reach and impact even further.

As aResident Services Officer, you will play a vital role in creating a welcoming,connectedand supportive environment for residents within our Seniors Communities. You willbe the friendly face at the heart of village life, helping residents feel informed, valued and supported every day. Your Opportunity

This is a permanent full-time opportunity based at Castle Hill Village, working Monday to Friday from 8:00am to 4:00pm. As a Resident Services Officer, you will provide frontline customer service,administrationand resident support across our Retirement Village community. Working closely with residents,familiesand village teams, you will help deliver an exceptional resident experience while supporting the smooth day-to-day operation of the village.

You will be a key point of contact for enquiries, communications,eventsand resident activities, helping residents stay connected, informed and engaged within their community. With professionalism,warmthand a resident-centred approach, you will:

Customer Service & Resident Support

- Welcome residents, visitors, contractors and guests, providing exceptional reception and concierge services
- Respond promptly and professionally to resident enquiries and concerns
- Assistresidents with accessing village services, digitaltoolsand community activities

Administration & Communication

- Support new resident onboarding and orientation to ensure a positive transition into village life




- Provide practical day-to-dayassistanceand connect residents with the right support when needed
- Manage reception, phone,emailand general administrative activities
- Maintain accurate resident records within village systems and databases
- Coordinate village communications, newsletters,noticesand digital displays

Lifestyle & Community Engagement

- Support meeting coordination, roombookingsand record management
- Assistvillage teams with resident correspondence and information sharing
- Support the delivery of resident activities,eventsand wellbeing programs
- Assistwith event coordination, registrations, roomsetupand feedback collection
- Encourage participation and help residents stay connected to village life
- Support transport and attendance arrangements for village activitieswhererequired

Collaboration & Continuous Improvement

- Build positive relationships with residents, families, suppliers,contractorsand internal teams
- Assistin resolving day-to-day resident concerns and operational matters
- Contribute to a positive and inclusive team culture
- Support continuous improvement initiatives across the village

What You'll Bring

What You'll Bring You are a friendly, organised and customer-focused professional who enjoys building relationships and making a positive difference in the lives of older people.

Qualifications & Requirements

- Experience in customer service, administration,receptionor hospitality roles
- Strong communicationand interpersonal skills
- Excellent organisational and multitasking abilities




- Confidence using Microsoft Office and digital systems
- Solid attention to detail and problem-solving skills
- Current unrestricted Driver's Licence is preferred
- Ability to work collaboratively within a team environment

Why Anglicare?

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen. At Anglicare,you'llget the security, stability and opportunities that come with a strong, well-established organisationthat'sready for the future. You'llbelong to a community of kind,humbleand respectful people of all faiths and backgrounds.

You will also be supported to gain new knowledge, deepen your experience andexpertise, and shape a rewarding career.

Here are just some of the tangible benefits you will enjoy in a career with us: Pay less tax on your income and increase your take home pay.

With salary packaging, up to $15,900 of your income is tax free. Spend up to $2,650 on accommodation,mealsand entertainment also tax free with salary packaging. Ongoing professional development and leadership training to advance your career

- With salary packaging, up to $15,900 of your income is tax free.
- Spend up to $2,650 on accommodation,mealsand entertainment also tax free with salary packaging.
- Ongoing professional development and leadership training to advance your career
- Exclusive discounts to over 400 retailers
- Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

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📌 Resident Services Officer (Central Highlands Regional)
🏢 Medicaljobsaustralia
📍 Central Highlands Regional