Head of Customer Success — Growth & Retention (Hybrid) (City of Sydney)

Head of Customer Success — Growth & Retention (Hybrid) (City of Sydney)

06 Aug
|
CORTO
|
City of Sydney

06 Aug

CORTO

City of Sydney

LawConnect is seeking a senior Customer Success leader to scale a growing team of Customer Success Managers, turning cohort targets into a repeatable operating plan and playbooks. You’ll drive net paying‑firm growth, churn reduction, and strategic engagement with high‑value law firms.

You’ll partner with Acquisition and Marketing to align supply with demand, design a premium customer experience, and instill Salesforce‑based reporting to guide decisions across the business.

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📌 Head of Customer Success — Growth & Retention (Hybrid) (City of Sydney)
🏢 CORTO
📍 City of Sydney

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