Key requirements:

- Receive, log and categorise issues submitted through email, telephone and the IT Service Desk.
- Capture key details, including symptoms, affected users, business impact and system dependencies.
- Perform initial troubleshooting by validating user steps, access permissions and replicating issues in lower environments.
- Identify the likely affected system or integration point and escalate complex matters with explicit investigation notes.
- Act as the primary contact for users, providing regular updates and coordinating with internal IT teams and external vendors.
- Track incidents, problems and enhancement requests through to resolution, escalating risks to service levels or business operations.
- Support UAT by preparing and executing test cases, documenting defects and confirming fixes meet business requirements.
- Maintain accurate support records and contribute to knowledge articles, user guides and training materials.
- Identify recurring issues, training gaps and opportunities for continuous improvement.
- Develop and maintain knowledge of business systems, workflows, integrations and upcoming releases

Experience:

- Prior experience in a Business Systems or Applications Support role overseeing critical business systems.




- Experience supporting multiple integrated applications.
- Experience with Microsoft Dynamics CRM or another CRM platform highly regarded.
- Demonstrated ability to investigate, categorise and triage system issues
- Experience using ServiceNow or a comparable IT service management platform highly regarded.
- Ability to communicate technical and process information to different audiences.
- Exposure to custom-built, specialised or proprietary business systems.
- Experience supporting spatial systems or Geographic Information Systems high regarded.
- Basic understanding of UAT principles, test execution and defect tracking.

On offer:

- This is an initial six month contract with an enterprise WA government dept.
- Conveniently located offices in the CBD
- Hyribd working will be an option longer term, upto 2 days per week
- Competitive hourly rates

Interested?

*Must be based in Perth with full Australian working rights.

Apply Now

Match the selection criteria? Click the "APPLY" button now!

Alternatively, for a confidential conversation, contact Alice Tan on 08 621255OR @talentinternational.com

📌 Business Systems Support Analyst (Perth)
🏢 Talent
📍 Perth