Case Manager Fixed-term Full-time chance for parental leave coverage (until December 2026)

Based in Woonona with Hybrid work arrangements

WFH flexibility available after training period is complete About the role:

We are currently seeking a proactive Case Manager to cover a period of parental leave until December 2026. You will be responsible for managing all aspects of claims management in line with legislation and business rules. With your exceptional customer service and organisational skills, you will effectively manage a caseload of 40-50 claims in collaboration with internal and external stakeholders.

The purpose of your role is to support injured workers by monitoring their recovery with the end goal to return to work in a timely and sustainable manner.

Your main responsibilities include: Proactively handle all aspects of claims management in alignment with legislation and business rules

Collaborate with internal and external stakeholders to develop claims strategies

Engage Account Managers at an appropriate time to identify opportunities to improve performance or resolve issues





Deliver exceptional customer service and maintain high organisational standards About you:

Your education, experience and skills will include: Experience in claims management Minimum 1-2 years Workers Compensation experience Competent in the use of Adobe and Microsoft Office suite, particularly Word and Excel An ability to work effectively with a range of internal and external stakeholders

Sound organisational skills and ability to prioritise a high workload

Excellent written and verbal communication and interpersonal skills

Understanding of medical terminology What we offer: Friendly and supportive team culture

7.25-hour days, Monday to Friday 5 weeks annual leave plus 20% leave loading

18 days personal leave & 3 days family and emergency leave Onsite Parking available

Superannuation co-contribution scheme

Professional Development days

Reward and Recognition program to celebrate your success

Retailer discounts through Smart Spending App

Access to Employee Assistance Program and novated leasing

📌 Case Manager (Woonona)
🏢 Coal Services
📍 Woonona