This role will serve as the central point of coordination for reception, client experience, and operational administration.

Responsibilities will include managing training room bookings (internal and external), coordinating course logistics and attendance tracking, issuing training certifications, supporting events and workshops, maintaining promotional materials, and overseeing day-to-day facility readiness (including room setup, catering coordination, and consumables management). The role will also act as the primary contact for visitors, welcoming guests, managing enquiries, and facilitating seamless client experiences, while supporting revenue generation through course promotion and external venue hire.

Key Responsibilities of the role: Serve as the first point of contact for all visitors, providing a professional welcome and guidance

Manage reception area operations, ensuring consistent coverage and presentation

Conduct visitor inductions and ensure all attendees sign in and out Respond to enquiries (in person, phone, and email) in a timely and professional manner Coordinate training room bookings for internal and external sessions

Track course attendance, follow up on absentees, and update clients

Issue and distribute training certificates

Maintain and update training centre promotional materials

Provide overflow administrative support to the PSD Team as required Prepare training rooms for courses, workshops, and conferences (set-up and reset)

Support the delivery of events, acting as host and ensuring presenters and attendees are supported

Coordinate catering orders and manage daily setup/pack-down for training sessions

Ensure training spaces, reception, and kitchen areas are maintained to a high standard Promote training courses to walk-in clients and support enrolments

Manage external venue hire enquiries, including gathering requirements, preparing quotes, raising invoices, and issuing confirmations

Identify opportunities to enhance client experience and drive revenue generation Order and manage stationery,



consumables, and merchandise

Receive and distribute deliveries for the Training Centre and remote sessions

Ensure adherence to opening and closing procedures for the facility Key Competencies: Achieve a long-term sustainable relationship with the customer Act strategically

Lead by vision

Empower for initiative Courage and integrity

Establish plan

Long-term sustainable focus

Business Thinking

Think strategically

Lead change management

Communicate with influence

Encourage collaboration

Work within the Epiroc Way Additional Benefits Flexible working arrangements.

Support of a global company with mobility opportunities

Internal and external training to help you thrive in your role Epiroc offers fulfilling careers, generous benefits, and a unique opportunity to join a dynamic workplace where collaboration, innovation and commitment are the value we instill in all operations. This is a rare opportunity for you to further build your career with Epiroc. Your passion belongs here!

We are an equal opportunity employer and encourage Women, Aboriginal, Torres Strait Islander peoples and people from culturally diverse backgrounds to apply. It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population.

To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing cutting-edge and safe equipment, digital solutions, and aftermarket support. All new thinkers are welcome.

We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working.

This is how we do business for a sustainable future. Learn more at www.epiroc.com

📌 Client Experience & Operations Administrator (Perth)
🏢 Epiroc
📍 Perth