About Headway Psychology

Headway Psychology is an established private practice dedicated to providing high-quality psychological and wellbeing services for individuals, children, couples, employees and claimants in the workers' compensation system. Our vision is to create positive and lasting changes in the lives of our clients. We seek to achieve this by offering an integrated and holistic approach, incorporating complementary services, including psychological therapy, dietetics, and exercise physiology.

We are proud of the collective experience, warmth and enthusiasm of our team. We value professional support and development, positive workplace relationships and a collaborative culture where people feel respected and supported to do meaningful work.

To learn more about our team and services, visit headwaypsych.com.au.

About the role:

Are you an organised, empathic and detail-focused administrator who would like to make a meaningful contribution in a supportive allied health setting? Headway is seeking a casual Clinical Administrator to join our warm and collaborative team across our Shenton Park and Subiaco offices.

In this front-of-practice role, you will help create a calm, professional and welcoming experience for clients while supporting a high-performing team of clinicians and administrators behind the scenes. The position will commence on a casual basis, with the potential to move to a permanent part-time roster in the coming months, depending on performance and business needs.

What you'll be doing:

- Completing a broad range of administrative duties, including answering phones, actioning emails, managing client bookings, entering client information, following up enquiries, processing payments and submitting Medicare claims.
- Reviewing weekly billing,



invoicing, reconciliations and debt collection requirements as needed.
- Collecting, organising and maintaining information and data using SharePoint and Zanda software.
- Supporting the ongoing development and review of administrative systems and procedures in collaboration with the Practice Manager, Lead Clinical Administrator and Directors.

What you’ll bring:

- Previous administration experience; experience in mental health administration will be highly regarded.
- Strong organisational skills, including the ability to multitask, prioritise effectively and maintain excellent attention to detail.
- Experience using medical software; experience with Zanda will be advantageous.
- Confidence using Microsoft Office, including Outlook, Word, Excel and SharePoint.
- A collaborative approach and a willingness to contribute to a team culture that values development and progression.
- A clear, warm and professional communication style, with the ability to engage with clients using empathy, patience and discretion.

Why you'll enjoy working with us: You will work in beautifully furnished, custom-designed consulting spaces that are welcoming for both clients and employees. Our main office is located within the heritage-listed Victoria House in Shenton Park, with a second office in Subiaco. Both locations offer convenient access to cafés, green space and public transport.

Most importantly, you will be joining a supportive team that values professional growth, positive relationships and the shared goal of creating lasting change in clients’ lives.

To Apply:

Please apply for this role via Seek.If you have any queries about the position, please contact Kiana Costello, Lead Clinical Administrator: [email protected]

📌 Clinical Administrator (Shenton Park)
🏢 Headway Psychology and Workplace Services
📍 Shenton Park