With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind. As part of APi Group, a global leader in safety and specialty services, Chubb brings industry-leading expertise, trusted reliability, and forward-thinking technology to every customer and community we serve.

About the Role

Based in Newcastle and reporting to the Branch Manager, this is an exciting opportunity for an experienced Operations Manager to lead and support the delivery of Chubb’s fire service operations across the Newcastle and Hunter region.

This leadership role is responsible for overseeing a team of Technical Supervisors and their field-based teams, ensuring service delivery is safe, efficient, compliant, and aligned with customer expectations. You’ll provide strong technical leadership across fire systems and service operations while driving operational performance, team capability, and customer satisfaction.

You’ll work closely with customers, technicians, subcontractors, and internal stakeholders to ensure high-quality outcomes across service, maintenance, projects, and compliance activities. This role requires a hands-on leader who can balance operational oversight with people leadership and technical expertise.

You’ll be instrumental in building a positive team culture, developing leadership capability within your supervisory team, and driving continuous improvement across the business.

Key Responsibilities

- Lead, coach, and develop Technical Supervisors and their teams to create a high-performing and accountable culture.
- Provide technical leadership and operational guidance across fire service and maintenance operations.
- Ensure all work is delivered safely, compliantly, and in line with industry standards and customer requirements.
- Drive operational efficiency, workforce planning,



and service delivery performance across the region.
- Build and maintain robust customer relationships by delivering responsive and professional service outcomes.
- Support financial performance through effective resource management, productivity, and cost control.
- Collaborate with internal departments to support project delivery, service coordination, and business growth.
- Promote a culture of continuous improvement, teamwork, and safety leadership.

About You

- Proven experience in an Operations Manager, Service Manager, or Senior Leadership role within the fire protection or related technical services industry.
- Strong technical understanding of fire systems, maintenance, compliance, and service delivery.
- Demonstrated experience leading supervisors, technicians, and field-based operational teams.
- Strong leadership, communication, and stakeholder management skills.
- Ability to manage competing priorities while maintaining high service standards.
- Commercially aware with experience driving operational and customer outcomes.
- Commitment to workplace safety and continuous improvement.

Benefits and Perks

- Attractive remuneration and company vehicle
- Career development opportunities within a global organization
- "Everyone is a Leader" workshops – supporting your long-term career progression
- Supportive team culture with strong systems, processes, and leadership backing
- Employee discount portal across thousands of retailers (including insurance, health and groceries)
- Fitness Passport for you and your family

Pre-Employment Requirements

The successful candidate will be required to undertake a mandatory pre-employment medical assessment, Drug & Alcohol test, and a National Police Check.

We are committed to diversity and inclusion and welcome applicants from different backgrounds. This includes people with disability, LGBTIQA+ individuals, and people from all cultural backgrounds.

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📌 Operations Manager (Newcastle City Council)
🏢 Chubb Fire & Security
📍 Newcastle City Council