Our client is a rapidly growing, Newcastle owned and operated business, providing services to the mining, industrial, marine and transport industries. Specializing in fluid power components, service, machining, and technical services, they are committed to excellence and innovation in hydraulic solutions. The company works predominantly in Hydraulics and is known for its efficiency in turnaround times and attention to detail.

Your role as a Technical Support Officer will be responsible for accurate hydraulic scope decisions at Strip and Assess, including repair requirements, technical direction, job readiness and sign-off. The role provides a practical technical layer between the Operations Manager and Workshop Foreman, protecting profit, quality and customer outcomes. This is an exciting opportunity for a technically skilled and detail-oriented professional to support the development, maintenance, and troubleshooting of complex hydraulic systems across a range of projects.

Key Responsibilities:

Scope accuracy and Strip and Assess

- Review Strip and Assess findings and determine the correct repair or overhaul scope.
- Sign off scope decisions before work progresses to quoting, materials or production.
- Identify required parts, machining, testing, inspection and customer information.
- Ensure assumptions, exclusions, risks and technical uncertainties are clearly recorded.
- Provide confident hydraulic advice on cylinders, pumps, motors, valves, drill heads and related components.
- Resolve technical questions from the workshop and elevate engineering or customer decisions where required.




- Prevent under-scoping, unnecessary work, repeat failures and avoidable warranty exposure

Operational support and job readiness

- Work closely with the Workshop Foreman to ensure jobs are genuinely ready before labour is committed.
- Support clear handover of scope, parts, drawings, quality requirements and test criteria.
- Act as the technical link between the Operations Manager and Workshop Foreman without directly supervising staff.

Productive and chargeable work

- Complete hands-on fitting, assembly, testing, fault-finding and technical inspection as required.
- Book productive time to the jobs being scoped, assessed, supported or signed off.
- Maintain accurate job notes so technical decisions can be understood and repeated

Quality, waste reduction and knowledge transfer

- Protect the business from waste caused by poor scope, missing parts, rework, unclear instructions and incomplete testing.
- Support consistent quality hold points, inspection evidence and final test requirements.
- Share technical knowledge with tradespeople and help build practical standards, checklists and repeatable repair decisions.
- Place a technical hold on a job when scope, parts, information,



quality requirements or testing criteria are incomplete.
- Approve routine hydraulic repair scopes within delegated authority.
- Request additional inspection, measurement, testing or customer clarification.
- Escalate design changes, major commercial variations, safety-critical decisions and non-standard repairs.

About You:

- Trade-qualified fitter or equivalent extensive hydraulic service experience.
- Solid practical knowledge of hydraulic cylinders, pumps, motors, valves, drill heads, testing and fault-finding.
- Ability to interpret hydraulic schematics, mechanical drawings, measurements and technical information.
- Demonstrated ability to make sound technical decisions and explain them clearly.
- Strong communication skills and confidence working with tradespeople, supervisors, customers and management.
- Good understanding of repair quality, job readiness, cost control and the commercial impact of scope decisions.
- Basic computer literacy.

Training will be provided for customer and job-management systems.

This role may develop into planning, operations leadership, technical services management or broader operational management, depending on capability, business growth and performance.

Why join? The company is a supportive team environment with professional development opportunities. They are embarking on a strong period of growth with added service offerings and territories being created as we speak! Excellent salary and benefits are on offer!

Ready to make an impact?

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📌 Technical Support Officer (Newcastle City Council)
🏢 Talent Partner Australia
📍 Newcastle City Council