Our client provides an advocacy service to those who are vulnerable in the community. They are a not-for-profit, independent and have over 30 years' experience in supporting and improving the well-being of our seniors and those with a disability in the community.
They now have an exciting opportunity for a Contact Centre Officer to assist in their Intake Team assisting to support and help their clients navigate a scope of services.
The Role
- Contact Centre professional required to assist customers with their enquiries
- Provide information and individual advocacy support to eligible clients
- Ensure all information and services provided are consistent and compliant with relevant legislation and quality standards for compliance
- Managing inbound calls and follow up outbound calls
- Case management support
- Reporting to the Intake Team Leader
What you will bring to the role
- Contact Centre experience
- Team Player
- Strong problem-solving skills
- Confident liaising at all levels both verbally and in writing with the ability to explain complex information in a transparent and uncomplicated manner
- Knowledge of aged care, disability programs or similar viewed favourably
- Able to understand and apply legislation, policies and procedures
If successful you will need to obtain the following:
Pre-employment National Criminal History Certificate
Must have unrestricted working rights to apply for this role
Our client strongly recommends that employees have and maintain Covid-19 and influenza vaccination currency in line with current Public Health Directives and organisation policy.
📌 Contact Centre Officer New (Geebung)
🏢 Tacticall Recruitment
📍 Geebung
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.