About us Silver Track Cleaning and Facility Services is a leading provider of comprehensive cleaning and facility management solutions across Victoria. We pride ourselves on delivering exceptional service quality, maintaining high standards of professionalism, and building lasting relationships with our clients. Our team is dedicated to creating clean, safe, and well-maintained environments that exceed client expectations.

We are committed to supporting our staff through ongoing training, career development, and a positive workplace culture.

About the role We are seeking an experienced Contract Manager to join Silver Track Cleaning and Facility Services in Bundoora, Victoria. This is a full-time position that offers a unique prospect to lead and manage cleaning and facility services operations across a designated area.

As Contract

Manager, you will be responsible for overseeing team performance, ensuring service quality, managing client relationships, and driving operational efficiency. This role is strategically important to our business, as you will directly impact client satisfaction, staff engagement, and profitability across your assigned territory. What you'll be doing Supervise and manage cleaning and facility services teams across the assigned area, ensuring compliance with safety standards and company policies

Monitor service delivery quality and ensure all work meets or exceeds client specifications and expectations

Recruit, train, mentor and develop team members, fostering a culture of professionalism and continuous improvement

Manage client relationships, address concerns promptly, and work to retain and expand existing contracts

Schedule staff and allocate resources efficiently to optimise coverage and service delivery





Oversee inventory management, equipment maintenance, and procurement of cleaning supplies and materials

Conduct regular site inspections and quality audits to maintain high operational standards

Prepare reports on operational performance, budgets, and key performance indicators for senior management

Respond to and resolve client complaints and escalated issues in a timely and professional manner

Implement health and safety procedures and ensure full compliance with relevant legislation and regulations

Liaise with head office on matters relating to staffing, training, contracts and operational challenges What we're looking for Proven experience in a supervisory or management role within the cleaning services or facility management industry, minimum 2years.

Strong leadership and team management skills with the ability to motivate and develop staff

Excellent communication and interpersonal skills with the ability to build positive relationships with clients and team members

Demonstrated ability to manage multiple priorities and work independently whilst meeting deadlines

Sound knowledge of cleaning and facility management practices, equipment, and products

Understanding of health, safety and environmental regulations relevant to the cleaning industry

Proficiency with computer systems and ability to use scheduling, reporting and management software





Customer service focus with a commitment to delivering high-quality service outcomes

Problem-solving skills and the ability to make sound decisions under pressure

Valid driver's licence and willingness to travel across the assigned area as required

Relevant qualifications or certifications in cleaning, facility management, or business management are highly desirable What we offer Silver Track Cleaning and Facility Services is committed to supporting our employees with a competitive remuneration package and benefits that promote work-life balance and career growth.

We offer: Competitive salary commensurate with experience and qualifications

Opportunities for professional development and further training to advance your career A supportive and inclusive workplace culture that values teamwork and innovation

Flexible working arrangements where possible to support work-life balance

Staff discounts and employee assistance programmes A commitment to occupational health and safety with appropriate support and resources

Clear pathways for career progression within the organisation

On-site vehicle + Fuel We welcome applications from all qualified candidates. If you require any adjustments or alternative formats of information at any stage of the recruitment process, please don't hesitate to contact us. Apply now If you are an experienced and motivated professional ready to make a significant impact as an Area Manager, we would like to hear from you.

Please submit your resume, cover letter, and contact details through our recruitment portal. We look forward to discussing this exciting opportunity with you.

Email: [email protected]

Phone: 1300 88 00 58

📌 Contract Manager (Melbourne)
🏢 Silver Track Cleaning u0026 Facility Services
📍 Melbourne