Are you an experienced credit professional who enjoys leading people, improving processes and creating operational excellence?

We're looking for a Credit Operations Support Lead to lead our Credit Support team and play a key role in ensuring our credit operations run efficiently, accurately and to the highest standard.

Reporting to the Head of Credit, you'll lead a small team of Credit Support Officers while remaining hands-on with complex applications and high-volume workflows.

You'll be responsible for driving continuous improvement, refining operational processes and documenting best practices to enhance efficiency, consistency and service delivery across the credit function.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys coaching and developing people, and is passionate about improving systems and processes. You'll act as the key link between day-to-day credit support operations and the broader credit leadership team, ensuring service levels are met while delivering an exceptional experience for both internal stakeholders and customers.

About us

Finstro has been solving financial challenges within B2B Trade finance since 2012 and served global businesses with over $1 billion in Trade Payments.

Finstro provides a complete cashflow management platform, enabling customer and supplier payments and providing innovative credit-based solutions to help businesses grow.

We are the solution to pay and get paid on terms that suit your business.

If you have energy, ambition and want to work for a dynamic, rapid growth, FinTech business, there are exciting opportunities to advance your career by joining our global team.

Key Responsibilities:

- Lead, coach and develop 1–2 Credit Support Officers, including day-to-day supervision, performance conversations and skill development.
- Monitor team workload and case queues, redistributing work as needed to meet SLA targets.
- Act as the first point of escalation for the team on complex conditions, contract issues, or client matters.




- Support onboarding and training of new Credit Support Officers.
- Step in on complex, escalated, or high-volume cases across contract preparation, condition management, document coordination and settlement.
- Provide hands-on support to the team when case volumes exceed capacity.
- Review and quality-check work completed by Credit Support Officers, including executed contracts and satisfied conditions.
- Identify opportunities to improve the efficiency and accuracy of credit support processes.
- Develop, document and maintain operational procedures and workflows (SOPs) for the credit support function.
- Support the rollout of new processes, tools or system changes affecting the team.
- Provide regular updates to the Head of Credit on team performance, queue status and process improvement initiatives.
- Liaise with internal stakeholders and Credit Analysts to ensure smooth handover of cases and clear communication of requirements

Experience and Skills Required:

- Demonstrated ability to lead, coach and motivate a small team
- Exceptional attention to detail
- Strong written and verbal communication skills, with the ability to liaise confidently with both internal teams and external stakeholders
- Ability to work under pressure and manage competing priorities across own workload and team oversight
- Sound understanding of the various business structures operating in Australia
- A process-improvement mindset, with the ability to identify inefficiencies and implement practical solutions
- Ability to manage and prioritise multiple, often complex, cases at the same time

What we offer:

- Competitive compensation package including superannuation and benefits.
- Opportunity to work with cutting-edge technologies in a dynamic and innovative workplace.
- Collaborative and supportive team culture.

If you're ready to take the next step in your credit career and move into a leadership role, this is an outstanding opportunity to lead a high-performing team while making a real impact on the success of the credit function. This role is based in Sydney, Australia. Candidates must be in and authorised to work in Australia

📌 Credit Operations Support Lead (Sydney)
🏢 Finstro
📍 Sydney