About us

Join us during an exciting period of growth in an agile, quick‑moving and commercially grounded workplace, shaped by pragmatic decision‑making, strong leadership alignment and people practices that enable sustainable growth.

The organisation also reflects a family‑office ethos — thoughtful and compassionate leadership, deep trust, high employee engagement, and a culture built on integrity, discretion and meaningful impact. Our work is purpose‑led and values‑aligned, delivering outcomes that benefit people, communities and the planet.

Here’s What You Can Expect

This role is more than a job — it’s a launchpad for long-term growth, meaningful experience, and a workplace culture people genuinely value.

About the Role

As a Credit Solutions Representative, you will engage with customers to provide tailored repayment solutions that align with their unique financial circumstances. Working within our contingent collections team, you will play a key role in recovering outstanding debts on behalf of major Australian financial institution and our office hours are from 9.00AM to 5.30 Monday to Friday.

Key Responsibilities.

Handling high volumes of outbound and inbound calls to customers with a focus on resolution

- Listening to and understanding each customer’s unique situation to provide customised solutions
- Negotiating settlements and payment arrangements in line with their financial position
- Managing accounts for clients from major Australian financial institutions
- Collaborating with team members and liaising with third parties, including our legal department (training provided)
- Conducting skip tracing and reviewing Equifax reports (comprehensive training provided)
- Adhering to company protocols,



call scripts, and industry regulations including the ACCC Guidelines, Privacy Act, and other relevant legislation

What We’re Looking For

- Proven experience in collections (contingent or hard collections preferred).
- Strong verbal and written communication skills.
- A customer-focused mindset with the ability to build rapport and deliver tailored solutions.
- Resilience and problem-solving skills to navigate difficult conversations.
- Negotiation skills and adaptability to different financial situations.
- Sound judgment and decision-making abilities.
- A growth mindset and proactive approach to learning.

What You’ll Gain

- Competitive salary with a performance-based bonus structure
- Opportunities to positively impact the lives of everyday Australians
- A structured and engaging training program designed to ensure success in your role
- Career progression opportunities and professional development pathways
- A supportive, non-bureaucratic culture where your ideas for improvement are welcomed
- Great work culture with your success being our priority
- Work-life balance support, including:
- Access to our Employee Assistance Program (EAP)
- Discounts on restaurants, wellness programs, yoga, massages, and more through our employee perks program.

- Monthly wellness day

What Sets Us Apart We’re more than just a workplace – we’re a community. You’ll be supported by leaders who genuinely care about your success, value your ideas, and want to see you grow. Your development matters here, and your contributions help shape the future of our customer experience.

If you’re passionate about helping people and eager to grow your career, this is your chance to make a difference.

📌 Credit Solutions Representative Parramatta
🏢 Francom Group
📍 Parramatta