2 x Permanent Part-Time and 2 x Casual/Relief positions available

- An opportunity to contribute to our team by providing high-quality customer service
- Flexible work options, super up to 16% + employee perks
- Free Cockburn ARC gym membership and wellness programs

About Us The City of Cockburn is centrally located in the southern suburbs of Perth, on Whadjuk country. We’re a place of experiences, just 20 minutes’ from Perth city, with everything from pristine beaches and wetlands to theme parks and world-class recreation facilities.

At the City of Cockburn, we’re more than just a local government – we’re a vibrant, forward-thinking organisation that puts our people first. Our team is united by a shared desire to make an impact by helping to achieve our vision - Cockburn, the best place to be.

About the Role The Customer Experience Officer delivers professional, responsive and customer-focused service to residents, ratepayers, visitors and internal stakeholders. As a key member of the Customer Contact Centre team, the role manages enquiries across phone, email, online and face-to-face channels, ensuring customer requests are resolved efficiently and accurately.

The position is responsible for processing customer transactions, service requests and applications, receipting and reconciling payments, maintaining accurate records and supporting customers to access Council services. Working collaboratively across the organisation, the role contributes to service improvements, supports operational continuity and helps deliver a consistent, high-quality customer

About you

We’re seeking an experienced customer service professional with excellent communication and interpersonal skills and a genuine commitment to delivering positive customer experiences. You are organised,



detail-oriented and able to manage a variety of enquiries while maintaining professionalism and accuracy.

Confident using technology and customer management systems, you work well in a team setting and are comfortable handling challenging customer interactions with empathy and sound judgement. You are adaptable, keen to learn and committed to continuous improvement and service excellence.

If this sounds like you, we invite you to apply today and make an impact.

Salary and Benefits: Starting from Level 3 Step 1 – Step 4 ($40.47 - $43.24 p/time hourly rate, plus casual loading for casual roles) of the City of Cockburn Industrial Agreement 2025, based on qualifications and experience.

Need more information? We encourage applicants to read the position description for a full understanding of the role before applying. For a confidential discussion about the role, please contact Amy Newcome, Customer Experience Team Leader on (08) 9411 3***.

Apply: Hit the apply button and follow the prompts.

You will need to address the selection criteria detailed in the Position Description and Advertisement as part of your application (maximum of two pages). Please specify if you are applying for the casual or part-time role in your cover letter.

To be eligible for this role you must be legally permitted to work in Australia on a full-time permanent basis. All applicants are required to undergo a pre-employment process which includes a fitness for work assessment, alcohol and drug screening, qualification/licence checks and a Nationally Coordinated Criminal History Check.

Closing Date: Tuesday 1 September 2026 at 5pm. The City of Cockburn reserves the right to commence shortlisting and close the advertising period early. We are currently not accepting applications from agencies.

We value equal opportunities for all which is why the City of Cockburn strongly encourages candidates from diverse backgrounds to apply. Every applicant is valued here.

📌 Customer Experience Officer (Spearwood)
🏢 City of Cockburn
📍 Spearwood