NSW Stoma Pty Ltd is a not-for-profit organisation dedicated to the support of members who have undergone surgery resulting in a Colostomy, Ileostomy, Urostomy / Ileal Conduit or other external pouch procedure. We are a non-Government, self-help organization, tasked with distributing stoma and related products on behalf of the Department of Health.

As a registered charity our primary focus is to support our members by:

· Supplying our members with essential products to manage their stoma

· raising the standard of care and wellbeing for all ostomates

· providing information, education, encouragement and emotional support through our website, journal and our regional and urban information & education days

· funding a free clinic for members with our Stoma Nurse

· representing ostomates and advocating on their behalf to the government, both federal and state.

· Additional assistance to members as required.

Reporting line: Deputy Manager and General Manager

Location: Unit 5, 7-29 Bridge Rd, Stanmore NSW 2049

Duties include

· Front line Customer service duties including monitoring and answering emails, answering phone calls from members and Stomal Therapy Nurses and front desk reception duties

· Processing customer orders using dedicated software





· Liaising with suppliers and members as required re availability of goods

· Processing member payments and following up with members re: outstanding payments

· Assisting in the warehouse including picking & dispatching orders

· Assisting in other duties as required

· Maintaining the office environment including keeping the area clean and tidy at all times.

This is an entry level position and full training will be provided.

Prerequisites

· Excellent Communication skills

· Good computer literacy

· Proficiency using MS office suite inc outlook, word and excel

· Excellent attention to detail

· Ability to work well in a team

· Ability to work with minimal supervision

· Quick learner

· Ability to prioritise tasks while working to competing deadlines

· Reliable and punctual

· Compulsory successful police check

Benefits

- Excellent team environment

- Salary Packaging available

- Training & professional development opportunities provided

Salary Range: working under the Clerks Private Sector Award – salary commensurate with experience

Application Instructions

Email your application addressing the selection criteria with your resume to: *****@nswstoma.org.au. Do not apply via Seek. Applications close 26th August 2026.

📌 Customer Service and Administration Officer (Sydney)
🏢 NSW Stoma
📍 Sydney