Salary: $30,307 – $46,838 per month

Job Type: Part time

Job no: 575780Work type: Part TimeLocation: RothwellCategories: Sales- Part Time Position- Guaranteed base earnings- Paths for career progression with a trusted national brandDiscover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.The Harvey Norman Rothwell Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.In this role you will:

- Actively manage Harvey Norman customer repairs & servicing- Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date- Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service- Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations,



completing required finance paperwork following company procedures and reporting- Run weekly reports for repairs/service jobs as required by the Proprietor- Advise customers of arrival of stock and organise delivery as requested by the Proprietor- Be Health and Safety consciousWhat we require:
- Experience in (or ability to work in) a customer focused, successful retail business- Experience working in a high volume administration role- Capacity to juggle multiple tasks with a flexible, 'can-do' attitude- Customer service champion with very strong communication and interpersonal skills- Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills- Friendly, outgoing, approachable and work well as a team member- Ability to service customers while managing work tasks around their needs- Going above and beyond to provide exceptional customer focused problem solving- Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate servicesWhat we offer:
- Generous staff discounts- Harvey Norman is a strong advocate of career progression with a wide support network for professional development- An environment where good performance is recognised and rewarded- A flexible and positive work environmentAdvertised: 13 Jul 2026 E.

Australia Standard

Time

📌 Customer Service Manager (Townsville)
🏢 Harvey Norman
📍 Townsville