Customer Service & Scheduling Coordinator

Join a Fast-Paced Team Where No Two Days Are the Same!

AllSealedWA is a leading WA-based company specialising in re-grouting leaking showers, balconies, tiling, and waterproofing. We have built our reputation on quality workmanship, exceptional customer service, and delivering outstanding results for our clients. Due to continued growth, we're looking for an energetic, highly organised, and customer-focused Customer Service & Scheduling Coordinator to join our team in Canning Vale.

This is a busy and varied role that will suit someone who thrives in a fast-paced environment, enjoys being on the phone, can think on their feet, and has proven experience coordinating schedules and managing competing priorities.

If you're a quick learner who can confidently juggle multiple tasks while maintaining exceptional customer service, we'd love to hear from you.

About the Role

As the first point of contact for our customers, you'll play a vital role in keeping our operations running smoothly. You'll work closely with clients, technicians, consultants, and management to coordinate schedules, manage enquiries, and ensure every customer receives an exceptional experience. This is not a quiet administration role. We are looking for someone who enjoys being busy, can confidently handle a high volume of calls and enquiries, and can adapt quickly in a constantly changing environment.

Key Responsibilities

- Answer a high volume of incoming customer calls professionally and efficiently
- Respond to customer emails and enquiries promptly
- Schedule and coordinate appointments for Consultants and Technicians
- Manage daily scheduling changes, technician movements, and booking requirements
- Maintain accurate customer records and service information in SimPRO
- Process customer payments and invoices
- Provide outstanding customer service and solutions-focused support
- Liaise with customers, technicians,



and office staff to ensure seamless service delivery
- Assist the Sales Team with administration and customer follow-up tasks
- Perform general administrative duties to support day-to-day operations

What We're Looking For

Essential

- Previous experience in a scheduling, coordination, administration, or customer service role
- Strong experience managing busy calendars, bookings and scheduling
- Confidence answering phones and handling a high volume of customer enquiries
- Ability to multitask and remain calm under pressure
- Excellent communication skills, both verbal and written
- Strong attention to detail and data entry accuracy
- High level of organisation and time management
- A positive "can-do" attitude and willingness to jump in where needed
- Ability to learn new systems and processes quickly
- Professional, reliable, and customer-focused approach

Highly Regarded

- Previous experience using SimPRO or similar CRM software programs
- Experience within a trade, construction, maintenance, or service-based business

What You'll Love About Working With Us

- Supportive and friendly team culture
- Full training and ongoing support
- Stable full-time position
- Monday to Friday hours
- Employee recognition programs and team events
- Chance to grow with a successful and expanding business
- A workplace where your contribution truly makes a difference

Who Will Excel in This Role?

This role is perfect for someone who: ✅ Loves being busy and productive

✅ Enjoys talking to people and solving problems

✅ Has strong scheduling and coordination experience

✅ Learns new systems quickly

✅ Can confidently prioritise multiple tasks throughout the day

✅ Thrives in a fast-paced environment where things change regularly

Ready to Join the Team?

If you're an experienced scheduler, administrator, or customer service professional looking for a rewarding role with a growing WA business, we'd love to hear from you. Apply now and become part of the AllSealedWA team.

Please note that only shortlisted candidates will be contacted.

📌 Customer Service, Scheduler and Administration Assist (Canning Vale)
🏢 AllSealedWA
📍 Canning Vale