Customer Service / Sales Support Administrator – Wetherill Park Deliver exceptional customer service while supporting commercial sales activities

Manage customer accounts, sales opportunities, and CRM reporting

Join a collaborative team partnering with Sales, Marketing, Logistics, and Manufacturing If you're a proactive administrator who enjoys supporting sales teams, coordinating customer projects, and keeping multiple priorities on track, this is your opportunity to make an impact.

About The Role As a Customer Service / Sales Support Administrator, you will play a central role in supporting our commercial sales function by managing customer enquiries, maintaining sales opportunities within CRM, coordinating projects, and ensuring a seamless customer experience. This is a highly varied and fast-paced role that combines customer service, sales administration, account support, pipeline management, and cross-functional coordination.

Key Responsibilities Sales Administration & Pipeline Support Support the commercial sales team by managing and progressing opportunities through the sales pipeline

Maintain accurate CRM records and ensure data integrity across all customer and project activities

Assist with lead generation, lead nurturing, and customer follow-up activities

Coordinate appointments and support activities for external sales representatives

Support the conversion of enquiries into sales opportunities Customer & Account Support Manage customer enquiries and orders via phone and email

Deliver responsive, professional, and solutions-focused customer service

Build strong relationships with key customers and project stakeholders

Provide updates on quotations, manufacturing schedules, deliveries, and project progress

Manage customer complaints, quality concerns, credits,



and returns professionally and efficiently Order & Project Coordination Process customer orders accurately and within required timeframes

Coordinate activities between customers, sales, estimating, logistics, and manufacturing teams

Maintain accurate documentation and project records About You You are an organised and customer-focused professional with a passion for supporting sales teams and delivering exceptional service. You enjoy working in a collaborative environment, managing multiple priorities, and contributing to commercial success.

To Be Successful In This

Role, You Will Have 5+ years' experience in sales support, sales administration, customer service, or account coordination

Proven experience in a high-volume, phone-based customer service or sales support environment

Confidence managing a large volume of inbound and outbound customer interactions while maintaining a professional and solutions-focused approach

Strong experience building customer relationships and progressing opportunities through effective phone and email communication

Experience using SAP, CRM systems, and Microsoft Excel

Proven experience managing customer accounts and sales pipelines

Excellent administration and organisational skills with strong attention to detail

Strong communication skills and a professional, customer-centric approach

Ability to prioritise competing tasks in a rapid-paced environment

Experience within commercial construction, manufacturing, building products,



or a related industry will be highly regarded What We Offer We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team: Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.

Care and wellbeing offer includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.

Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands How To Apply Just click on the Apply for this job button. We encourage you to apply even if you don't meet 100% of the requirements. If you're passionate about making a positive impact and you see yourself in this role, we'd love to hear from you!

At CSR, we're building a better future together. We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

To find out more about us, visit www.csr.com.au We have a strong commitment to workplace health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.

📌 Customer Service / Sales Support Administrator - Wetherill Park (Sydney)
🏢 Csr
📍 Sydney