- Permanent full-time position
- Location: Lane Cove West NSW 2066
- Exposure to Oracle ERP, Salesforce, automation, and process improvement projects
- Supportive and cooperative team culture built on trust and continuous improvement
- Career development opportunities across Customer Service, Supply Chain, Logistics, Finance, and other functions within Danaher
- Opportunity to contribute to an industry that helps advance healthcare and life sciences innovation worldwide

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Customer Service Specialist for Cytiva is responsible for delivery of superior customer service experience through efficient processing,



flexible application of standard work, and accurate data entry.

This position is part of the Customer Service department located in Sydney, and will be an office-based role in Lane Cove West.

What you will do:

- Ensure high quality Customer Service process execution (Order Entry, technical order classification, and financial order classification, Order management, invoicing, manage credit and returns, coordinate shipments and customs clearance.)
- Interface with all internal and external customers (Marketing, Sales, Service, Supply chain, etc) to ensure on time and high quality order fulfilment.
- Answer all questions and ensure correspondence with internal and external customers on all topics related to Order Management.
- Work in compliance with the documented quality system and report any anomalies

Who you are:

- Minimum of 3 years experience in a customer service/order processing role.
- Previous experience in Logistics, with knowledge of importing and exporting of goods in ANZ.
- Minimum of 3 years experience in Oracle ERP Bioprod Order Management
- Intermediate skills in use of Microsoft Excel.

It would be a plus if you also possess previous experience in:

- Interest in learning about technical aspects of our products (to support customer enquiries and order processing).
- Experience working with supply chain or logistics.
- Experience working in a Quality regulated organization.

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

📌 Customer Service Specialist (Oracle BioProd Order Management) | Lane Cove West
🏢 Cytiva
📍 Lane Cove