ABOUT THE COMPANY

Our client is a leading supplier of irrigation and water management products, servicing irrigation dealers, contractors, agricultural businesses and resellers throughout Australia.

Part of a larger national manufacturing and infrastructure group, the business has built a strong reputation for quality products, technical expertise and exceptional customer service. With an extensive product range and loyal customer base, they continue to be a trusted partner within the irrigation and agricultural sectors.

THE ROLE

This is an excellent opportunity for an experienced customer service professional to step into a leadership role where you will have the autonomy to make a genuine impact.

Leading a small team based in Canning Vale, you will ensure customers receive exceptional service from their initial enquiry through to order fulfilment. Working closely with sales, manufacturing, logistics and finance, you will help coordinate the customer journey, resolve complex issues and identify opportunities to continually improve both the customer experience and internal processes.

This is a hands-on leadership role where you will coach and support your team while remaining actively involved in customer relationships and day-to-day operations. You will also work closely with the broader national business to share ideas, improve processes and contribute to ongoing business growth.

ABOUT YOU To be successful in this role, you will have previous experience in customer service, customer support or internal sales,



together with experience leading, mentoring or supervising a small team.

You will be confident managing customer enquiries, coordinating orders, resolving customer issues and working closely with sales, operations and other internal stakeholders to deliver an outstanding customer experience.

Experience within irrigation, plumbing, manufacturing, distribution, agricultural products or another technical wholesale environment would be highly regarded, although we are happy to train someone with strong customer service leadership experience.

PERKS & PERKS

This is a stable, well-respected business with an excellent reputation and a genuine commitment to its people. You will be joining a collaborative team where your ideas are valued and where you will have the opportunity to influence both the customer experience and the ongoing success of the business.

In return you will receive:

- Salary $80,000 - $90,000 (neg) + super
- Ongoing product training and career development.
- Supportive leadership and a collaborative team environment.
- Long-term career opportunities within a national organisation.
- The opportunity to lead an established team and make the role your own.

If you are looking for a leadership opportunity where you can combine customer service, team development and continuous improvement within a respected Australian business, we would love to hear from you. For a confidential discussion, please contact Amanda Frey on [0418 118 185](tel:0418 118 185)

📌 Customer Service Team Leader (Canning Vale)
🏢 Recruitment Advisory Services Australia
📍 Canning Vale