Who We Are Restoke is restaurant intelligence, the operating brain for back-of-house. Our AI helps venues control costs, automate ordering, track live inventory, manage recipes, run tasks, and pay suppliers, all with clear, data-driven decisions. We are a global company with offices in Australia and the USA, serving venues across APAC and North America.

About The Role You will own activation, adoption, and long-term success for a portfolio of venues. This is product-led customer success, you design repeatable playbooks, in-product guides, and moments that delight.

Success looks like: fast activation, short time to first value, deep feature adoption, high net retention, healthy expansion, strong NPS. What You’ll Do Onboard and activate: build smooth journeys with in-app checklists, group sessions, and focused 1:1s when needed.

Drive adoption: use health scores and cohort insights to nudge the right actions, unlock value feature by feature.

Grow accounts: run value reviews, share ROI wins, introduce modules that help customers hit their goals.

Champion the customer: turn feedback into improvements, partner with Product on guides, help centre content, and smart prompts.

Upgrade the engine: refine playbooks, automate steps,



keep the experience efficient and human.

Operate with great tools: HubSpot, Intercom, Mixpanel, Gong, Monday.com, Zoom.

What You

Bring 2 to 4 years in Customer Success or Onboarding at a SaaS company, hospitality background is a plus.

Clear communicator who builds trust quickly, great on Zoom and in venue.

Comfortable with data, you translate dashboards into next steps.

Ownership mindset, proactive, collaborative, you make things better every week.

Thrive in a growing team, you enjoy building systems that scale. Nice to have POS or payments exposure, inventory or recipe costing familiarity

Basic SQL or strong spreadsheet skills

Experience with PLG motions and health scoring Why you'll want in Join a category creator, help define restaurant intelligence.

Market-competitive salary, ESOP, real growth path to Senior CSM and beyond.

Hybrid flexibility, strong team culture, work with leading venues in Australia and the USA.

Build measurable impact that operators feel every service.

How To Apply To apply, please submit your resume and a cover letter via our application below.

📌 Customer Success Manager (Melbourne)
🏢 Restoke.ai
📍 Melbourne