About the Role

Focus Recruitment is partnering with a leading Australian technology business to recruit a Customer Success Representative.

This is a fast-paced, phone-based role where you'll support a portfolio of small business customers, helping them get the most value from their subscription. You'll onboard new customers, nurture existing accounts and build long-term relationships, while working towards achievable sales and activity targets.

Key Responsibilities

- Onboard new customers and ensure they're set up for success from day one.
- Handle inbound customer enquiries and provide ongoing support.
- Conduct proactive nurture calls to drive engagement and maximise customer retention.
- Monitor customer performance and provide recommendations to improve results.
- Generate qualified opportunities for the Account Management team.
- Build strong customer relationships by understanding business needs and offering tailored solutions.
- Maintain accurate customer records in Salesforce.




- Achieve daily activity and performance targets while delivering an outstanding customer experience.
- Follow quality and compliance standards in every customer interaction.

About You

- Previous experience in a high-volume phone-based sales or customer service role is highly regarded.
- Resilient, motivated and driven to achieve targets.
- Strong communication and relationship-building skills.
- Confident handling objections and solving customer problems.
- Comfortable using CRM systems and learning new technology.
- A positive attitude with a genuine passion for helping customers succeed.

Why Join

- Award winning culture
- Chance for long term growth
- $34 per hour + Super + Commission
- launch your sales career with warm leads, customer onboarding and account nurturing

Working holiday visas are encouraged to apply, click APPLY today or can send your resume to [email protected]

📌 Customer Success Specialist (Sydney)
🏢 Focus Recruitment
📍 Sydney