About Us

We're Gojee (gojeeapp.com.au) — a fast-growing SaaS company building an ERP platform for SMEs in manufacturing, construction, and engineering. Our product is tightly integrated with Xero, and we're focused on delivering a reliable, high-quality customer experience as we scale. The Role

We're hiring a part-time Customer Support & Onboarding Specialist to take ownership of our support process and help ensure new customers successfully get up and running. This is a hands-on, execution-focused role. Your primary responsibility is to make sure no customer issue or follow-up is missed, while delivering structured onboarding training and ensuring customer success.

This role is critical to customer retention — consistency, organisation, and follow-through are key. Hours, Rate & Engagement

Part time, ~4 hours per day — with a pathway to full time

Preferably 9am–1pm AEST (some flexibility on exact hours for the right candidate); consistent daily schedule required

$38–$44 per hour + super (casual), depending on experience

Remote (AU/NZ) — immediate start preferred Responsibilities

1.

Customer

Support

- Follow-Ups & Ownership
- Onboarding & Training

4.

Customer

Check-Ins

5.

Internal Coordination What Success Looks

Like

Fast, professional responses to customers

Every follow-up tracked through to resolution

Well-managed and organised inbox

Smooth and consistent onboarding experience

Early identification of customer issues





Works independently with minimal supervision Requirements — Must-Have

Strong written communication skills

Highly organised and detail-oriented

Reliable and consistent — follows through on commitments

Able to manage tasks without dropping details

Comfortable working with structured processes and routines

High level of ownership and accountability Nice to Have

Experience in SaaS customer support

Experience with ticketing systems (Intercom, Zendesk, Jira etc.)

Experience in training/process development/operations

Basic technical understanding (bugs, workflows, systems)

Familiarity with Xero or ERP systems Growth Chance

This role is designed to grow with the company:

Opportunity to transition to a full-time role as we scale

We're an approved sponsor and have sponsored team members before. For a high performer, sponsorship may be considered in future if the role transitions to full time (subject to visa requirements at that time). You must hold current AU/NZ work rights to apply.

Opportunity to take on more responsibility over time Why Join Us

Be part of a growing SaaS company

Clear expectations and structured role

Flexible part-time arrangement

Opportunity to grow into a larger role over time How to Apply

Send your CV to [email protected]. In your email, tell us in 3–4 sentences how you would handle a customer reporting a bug you can't reproduce — we read every response.

📌 Customer Support & Onboarding Specialist (Part-Time, Remote AU/NZ) (Sydney)
🏢 Gojee
📍 Sydney