About Us

We're Gojee (gojeeapp.com.au) — a fast-growing SaaS company building an ERP platform for SMEs in manufacturing, construction, and engineering. Our product is tightly integrated with Xero, and we're focused on delivering a reliable, high-quality customer experience as we scale.

The Role

We're hiring a part-time Customer Support & Onboarding Specialist to take ownership of our support process and help ensure new customers successfully get up and running.

This is a hands-on, execution-focused role. Your primary responsibility is to make sure no customer issue or follow-up is missed, while delivering structured onboarding training and ensuring customer success. This role is critical to customer retention — consistency, organisation, and follow-through are key.

Hours, Rate & Engagement

- Part time, ~4 hours per day — with a pathway to full time
- Preferably 9am–1pm AEST (some flexibility on exact hours for the right candidate); consistent daily schedule required
- $38–$44 per hour + super (casual), depending on experience
- Remote (AU/NZ) — immediate start preferred

Responsibilities 1. Customer Support

2. Follow-Ups & Ownership

3. Onboarding & Training

4. Customer Check-Ins

5. Internal Coordination

What Success Looks Like

- Fast, skilled responses to customers
- Every follow-up tracked through to resolution
- Well-managed and organised inbox
- Smooth and consistent onboarding experience
- Early identification of customer issues




- Works independently with minimal supervision

Requirements — Must-Have

- Strong written communication skills
- Highly organised and detail-oriented
- Reliable and consistent — follows through on commitments
- Able to manage tasks without dropping details
- Comfortable working with structured processes and routines
- High level of ownership and accountability

Nice to Have

- Experience in SaaS customer support
- Experience with ticketing systems (Intercom, Zendesk, Jira etc.)
- Experience in training/process development/operations
- Basic technical understanding (bugs, workflows, systems)
- Familiarity with Xero or ERP systems

Growth Opportunity This role is designed to grow with the company:

- Opportunity to transition to a full-time role as we scale
- We're an approved sponsor and have sponsored team members before. For a high performer, sponsorship may be considered in future if the role transitions to full time (subject to visa requirements at that time). You must hold current AU/NZ work rights to apply.
- Opportunity to take on more responsibility over time

Why Join Us

- Be part of a growing SaaS company
- Clear expectations and structured role
- Flexible part-time arrangement
- Opportunity to grow into a larger role over time

How to Apply

- Send your CV to [email protected]. In your email, tell us in 3–4 sentences how you would handle a customer reporting a bug you can't reproduce — we read every response.

📌 Customer Support & Onboarding Specialist (Part-Time, Remote AU/NZ) (Bondi Beach)
🏢 Gojee
📍 Bondi Beach