About Us Hitachi Construction Machinery Australia (HCA) is a global leader in construction and mining equipment, recognised for our innovation, quality, and people-first culture.

The Opportunity

We are seeking a Customer Support Specialist – Mining to join our Emerald team, supporting customers across the Bowen Basin. This role combines technical expertise, customer service, and sales, where you will build strong relationships, provide OEM support, and identify growth opportunities.

Key Responsibilities Deliver OEM technical and customer support to mining clients

Build and maintain strong customer relationships

Promote parts and service solutions to achieve sales targets

Develop quotes and work to a structured call cycle

Attend site meetings to support issue resolution

Maintain accurate records and report on sales activity

Attendance at customer site meetings as required to resolve technical issues Provide fluent customer relationship management, and a positive customer experience About You Trade qualification (mechanical or electrical) – essential

Strong understanding of mining or earthmoving equipment

Experience in a similar role (customer support, sales, or service)





Excellent communication and relationship-building skills

Proactive, self-motivated, and team-oriented

Strong admin and computer skills

Willingness to travel regionally Why Join Hitachi? Market-competitive salary + biannual bonus potential

Fully maintained company vehicle, laptop, and mobile phone

Permanent full-time role with long-term job security in a leading OEM

Comprehensive OEM training and ongoing development opportunities

Hybrid work flexibility after training completion

Exclusive employee discounts, including Medibank health insurance

Supportive leadership team that values your ideas and input

Employee rewards and referral program

Access to Employee Assistance Program (EAP) for you and your family A strong safety-first culture where your wellbeing matters Apply Now Join a leading OEM and make an impact supporting mining operations in your region. As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments. Click APPLY NOW to get started.

📌 Customer Support Specialist - Mining (Emerald)
🏢 Hitachi Construction Machinery (Australia
📍 Emerald