About Soleil Collective

Backed by Gauge Capital, Soleil Collective is building a portfolio of leading high-growth brands specializing in sunless tan, suncare, and bodycare products. Soleil accelerates growth and improves profitability with sales, marketing, operations, and strategic management expertise. We have completed two acquisitions to date: Loving Tan and Coco & Eve.

Loving Tan is the category leader in prestige tanning, delivering the most natural-looking tan. Proudly made on Australia’s famed Gold Coast, the skilled quality, natural olive color, and flawless application are beloved by A-listers, creators, and beauty lovers alike.

Coco & Eve’s story starts in Bali, among the island’s volcanic beaches and lush rainforests. The brand allows you to glow up like you just returned from a trip to paradise with our sun-kissed, skin-loving tan products and deliciously scented, efficacious haircare—all formulated with the best tropical Balinese ingredients.

Role Overview The CX & Fulfilment Associate provides day-to-day support across order processing, dispatch, and transactional customer queries for our retail accounts. This is a support-focused role suited to someone building experience in fulfilment operations, working closely with 3PL partners, the Global Fulfilment Manager, and senior account contacts to keep orders moving and customers informed. The role also provides administrative support to the chargeback process,



helping to gather and organise documentation for disputes raised by senior team members.

Key Responsibilities

Order Processing & Dispatch Support

- Process and enter incoming orders accurately and in a timely manner
- Process order amendments and cancellations prior to dispatch cut-off
- Monitor daily order dispatch activity and tracking updates
- Follow up with 3PL providers regarding delayed or missing orders
- Update internal systems with shipment and order information
- Flag EDI order transmission errors to the Global Fulfilment Manager
- Support administrative tasks relating to order processing and dispatch, including daily dispatch and order exception reporting
- Escalate fulfilment issues where appropriate

Customer Service

- Respond to customer email enquiries relating to shipping, tracking, and delivery updates
- Process customer returns and refund or replacement requests, liaising with 3PL partners as required
- Log, tag, and triage enquiries within the shared customer service inbox/ticketing system
- Provide professional and timely customer communication
- Escalate complex customer issues or complaints to senior team members

Chargeback & Administrative Support

- Assist with collecting and organising supporting documentation for chargeback disputes
- Maintain organised records of chargebacks and customer claims

📌 CX & Fulfilment Associate (Brisbane)
🏢 Soleil Collective
📍 Brisbane