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Customer Service Officer - Elective Surgery Patient Support Unit

Job Title: Customer Service Officer - Elective Admissions

Employment Type: Permanent Full Time, Part-Time

Hours per Fortnight: 64 (can be wide-ranging)

Classification: Grade 1 (HS1; HS14 - HS17)

Location: Graham Street Campus Shepparton

About GV Health:

At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.

We are seeking a motivated person to join our friendly and dynamic Planned Surgery Access Unit Customer Service Team.

Customer Service Officers in Planned Surgery Access Unit have a multi-faceted role. Front of house functions include reception duties, admitting patients into the health service, attending and discharging clinic patients. Back of house functions include data entry onto Planned Surgery waiting list, auditing of the Planned Surgery waiting list in line with Planned Surgery Access Policy from Department of Health and Human Services and history prepping.

Previous experience in healthcare setting, knowledge of medical terminology and demonstrated experience working with computers all highly regarded

- Generoussalary packaging , subsidisedstaff parking and discounted leisure memberships
- Flexible work practices and options to purchase additional leave to support work/life balance
- Paid parental leave




- Professional development and study leave to help reach your learning and career goals
- A confidential employee assistance program (EAP) for you and your loved ones
- Social club membership offering a range of events, functions and local community discounts
- Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged. GV Health has zero tolerance of abuse, bullying and harassment and discrimination in all forms, and is committed to the safety, protection and wellbeing of all children.

Pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request.

GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.

Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.

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📌 Customer Service Officer - Elective Surgery Patient Support Unit (Shepparton)
🏢 Goulburn Valley Health
📍 Shepparton