Are you passionate about delivering exceptional customer service and solving problems that matter? Join Blackwoods as a Customer Care Consultant supporting our Mega Mining customers some of the largest and most important clients in our network.

In this role, you’ll be the first point of contact for customer enquiries, taking ownership of each interaction to deliver fast, accurate and customer‑focused solutions. You’ll work closely with teams across Sales, Warehouse Operations, Purchasing, Accounts, and our vendor partners to ensure seamless service and outstanding customer experiences.

What you’ll be doing

- Handle all telephone and email enquiries, striving for first‑contact resolution and total customer satisfaction
- Expedite orders to meet delivery expectations and KPIs, following through all actions and escalation processes
- Identify and assess customer requirements through effective questioning and system interrogation to improve the customer experience
- Release and manage EDI exceptions to ensure customer orders flow through the system quickly and accurately
- Engage in team and individual training to stay current with processes, policies, system changes, and current business tools

What you’ll bring

- Clear and confident written and verbal communication skills
- Experience delivering exceptional customer service in a fast‑paced environment




- Strong problem‑solving skills and high attention to detail
- Ability to manage conflicting priorities and work collaboratively
- Experience in call centres or retail environments (advantageous)

What's In It For You:

- Exclusive Perks :Team Memberdiscount card forKmart, Bunnings, Target & Officeworks ,FREEOne Pass subscription&Wesfarmers; discountedoffersfrom over 400 retail partners
- Continuoustraining and career developmentopportunities
- Team events , celebrations,awardrecognition and prizes
- Employee Assistance Program :wellbeingsupportfor you and your immediate family-coveringcounselling, coaching, financial advice, legal guidance, nutritionalservices, & more!
- Refer-A-Friend program–earn up to $2,000 for each referral!
- Generouspaid parental leave policy
- Freeonsite parking and more!

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

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📌 Customer Care Consultant (Mackay Regional)
🏢 Blackwoods
📍 Mackay Regional